IT Operations Specialist

Job description

IT Operations Specialist

Job ID: 224005
Location: Kennesaw, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Summary
Serves as primary resource for reviewing all IT purchase requests, issues approvals based on collaboration with UITS stakeholders to ensure equipment adheres to established standards. Responsible for lifecycle of IT assets and reporting. Oversees IT asset acquisition, which includes assessing customer needs, receives purchase requests, obtains and issues quotes, manages deployment and redeployment of assets and recording inventory in the database. Assists department leadership in the development of standards for desktop hardware, software and peripherals ensuring the appropriate combination of functionality, price and security.

1. Reviews, approves or denies request for IT equipment or software and provides response on the status of the request

2. Assesses IT purchase requests to ensure compatibility with existing systems and policies

3. Provides approval for standard IT equipment and works with vendors to provide quotes for IT purchases

4. Identifies computers which need replacing and periodically audits database

5. Creates and maintains lifecycle replacement reporting for department leadership

6. Manages selection of annual computers and peripheral campus standards

7. Monitors and ensures completion of annual life cycle replacements for student labs, faculty and staff primary devices

8. Collaborates with leadership to develop standards for IT assets, request processes and data accuracy

9. Develops and implements processes to ensures data accuracy and enters additional equipment into inventory database

10. Promotes adherence to compliance and incorporates change

11. Collaborate with applicable departments to develop and implement IT infrastructure and life cycle parameters in inventory database

12. Oversees end-of-life-cycle asset processing and governance

13. Primary resource for the asset management system, data entry, monitoring, reporting and system auditing

14. Creates and maintains reports of asset lifecycle management for department management

15. Works collaboratively with other UITS staff to plan and maintain daily operations and special projects

Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution in related field or an equivalent combination of relevant education and/or experience

Required Experience
Two (2) years of related work experience

Preferred Qualifications
Preferred Experience
Previous experience in higher education asset management
Previous supply chain and/or procurement experience

Knowledge, Skills, & Abilities

  • Able to build and maintain strong relationships with state contracted vendors

  • Knowledge of USG financial and procurement regulations, processes and requirements

  • Knowledge of IT devices and assets

  • Able to handle multiple tasks or projects at one time meeting assigned deadlines

  • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

  • Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)

  • Strong attention to detail and follow up skills

  • Technology savvy

  • Strong customer service skills and phone and e-mail etiquette

    Equal Employment Opportunity
    Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

    Other Information
    This is not a supervisory position.
    This position does not have any financial responsibilities.
    No, this position will not be required to drive.
    This role is not considered a position of trust.
    This position does not require a purchasing card (P-Card).
    This position may travel 1% - 24% of the time
    This position does not require security clearance.

    Background Check
    • Standard Enhanced + Education

    To apply, visit

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    Job No:
    Posted: 2/12/2021
    Application Due: 2/12/2033
    Work Type: Full Time