Application Analyst III
- Employer
- Miami University
- Location
- Oxford, OH
View more
- Administrative Jobs
- Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job no: 498321
Department: Enterprise Information Systems
Location: Oxford, OH
Work type: Salary Staff
Categories: Information Technology
Status: Full Time
Temporary: No
Application Analyst III
Salary/Grade:Salaried
Hours Per Week:40
Job Summary:
We are looking for seasoned technology-savvy individuals who want to be a key contributor in reviewing, analyzing, and evaluating Information Technology Systems. Willing to dive deep, to provide top tier operations for a diverse group of production applications, and be a proactive starter in dealing with business problems, systems outages, and critical path university strategic initiatives. Is this you?
The Application Analyst III position at Miami University offers an engaging work environment, at a premier higher education institution, with exceptional benefit packages including healthcare, dental, and tuition reimbursement plus many other excellent resources to help our employees balance their professional and personal lives.
Duties/Physical Demands:
Our Application Analyst III team members will be expected to learn and instruct others in utilizing different tools, processes, and services, as well as work with and be mentors to peers to understand and support the systems under their responsibility.
Key duties include:
• Troubleshoot escalated issues for various software, services and processes.
• Identify application defects or system constraints and escalate for resolution.
• Respond to system health and performance alerts, take corrective action and suggest future mitigations.
• Collaborate with peer teams to identify and implement project operational needs and ensure sustainable, quality outcomes.
• Participate in change management practices.
• Create tools to automate routine tasks.
• Engage with development and infrastructure teams to proactively address service deficiencies.
• Recommend changes to improve the architecture of individual applications.
• Recommend steps to improve the design of applications including testing, observability and integration.
• Identify and create new knowledge content for procedures and user support.
• Lead incident resolution and project work.
• Investigate and resolve issues with business process and system integrations.
• Monitor systems and application performance in order to highlight problems and implement further improvements
• Perform installation and upgrades of applications on Linux and Windows Server.
• On call rotation for after-hours critical incidents.
• Participate in personal growth opportunities to grow technically and professionally.
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Technology or a related field, earned by date of hire, and 3+ years of relevant work experience on Linux or Windows Server platforms.
OR
Associates degree in Computer Science, Information Technology or a related field, earned by date of hire, and 5+ years of relevant work experience on Linux or Windows Server platforms.
OR
7+ years relevant experience supporting enterprise systems on Linux or Windows Server platforms.
This position is available to persons who are currently located and authorized to work in the United States on a full-time and indefinite basis. (Persons authorized to work on such a basis include US citizens, lawful permanent residents (“green card” holders), asylees, refugees, and temporary residents under IRCA
This position is not eligible for H1-B Visa or OPT support. It is not eligible for PERM sponsorship.
Desired Qualifications:
The Application Analyst III reports to our Director of Application Architecture and Operations. We are looking for individuals with potential and the following qualifications.
• Advanced working knowledge of running applications on Linux and/or Windows Server operating systems.
• Understanding of shell scripting, web development languages, and SQL.
• Diagnosing issues with networking protocols such as DNS, HTTP/HTTPS and TCP/IP
• Basic experience with cloud based infrastructure and services.
• In depth experience across multiple system types with accessing, reading and interpreting error messages and log files to solve application problems.
• Leading engagements with customers to understand, troubleshoot and resolve reported problems.
• Developing documentation that is accessible and easy to follow.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Benefits Eligible:Yes
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.
Advertised: 11 Feb 2021 Eastern Standard Time
Organization
Nationally recognized as one of the country's most outstanding undergraduate institutions, Miami University is a public university located in Oxford, Ohio (35 miles north of Cincinnati), with regional locations in Hamilton, Middletown, and West Chester, Ohio, and the John E. Dolibois European Center in Luxembourg. Miami combines a wide range of strong academic programs with the personal attention ordinarily found only at much smaller institutions. A liberal education core complements the more specialized studies of the majors.
Along with an impressive number of opportunities to gain practical, hands-on and immersive experiences, Miami is distinguished by a faculty who enjoy teaching and mentoring students. Recognized as a "Public Ivy" by Richard Moll in his 1985 book about America's flagship universities, Miami is consistently recognized by U.S. News & World Report as one of the nation’s best schools for “unusually strong commitment to undergraduate teaching.” This commitment to teaching is demonstrated in the University's record of exceptional retention and graduation rates-which are among highest for NCAA Division I schools. Miami also regularly ranks among the top public doctoral university in the country for study abroad participation by undergraduate students.
Chartered in 1809, Miami is the 10th oldest public university in the nation. Enrollment includes almost 15,000 undergraduates and more than 2,200 graduate students on the Oxford campus, which is lauded for its exceptional beauty. The charming, historic uptown area of Oxford is adjacent to the campus.
Miami offers bachelor degrees in over 100 areas of study and master's degrees in more than 50 areas; the University also offers a number of doctoral degrees.
More information on Miami may be obtained via http://www.miamioh.edu.
Miami University is deeply committed to the success of every member of the community. At Miami, our mission is to empower each student, staff, and faculty member to promote and become engaged citizens who use their acquired knowledge and skills with integrity and compassion to improve the future of the community and the world.
The Office of Equity and Equal Opportunity (OEEO) exists to provide an inclusive, equitable, working, living, and learning environment to members of the Miami University community. OEEO provides members of the university community a place to obtain guidance for providing equal opportunity in personnel matters, and to resolve issues of harassment and discrimination
The Office of Equity and Equal Opportunity (OEEO) ensures that Miami University provides an equitable environment for students, faculty, and staff. This will be achieved with compassion, understanding, and fairness to all parties involved and act as a resource for all members of the university community.
Office of Diversity Affairs is located at 336 Shriver Center 3rd Floor. The Main Office line is (513) 529-6504.
Janine Todd, Program Associate
Mr. Gerald Yearwood, Senior Administrative Director
Dr. Juanita S. Tate, Director of Divisional Initiatives
Demere Woolway, Assistant Director of ODA & Coordinator of GLBTQ Services
Yvania Garcia-Pusateri, M.S., Assistant Director & Coordinator of Diverse Student Development
Office of Equity and Equal Opportunity is located at 219 E. Spring Street Oxford, OH 45056. The Main line is (513) 529-7157.
Kenya Ash, Director, Title IX Coordinator & Section 504/ADA Coordinator
Kristie Marcum, Associate Director
Tandy Hamm, Assistant Director
Janet Fink, Administrative Assistant
For a list of contacts involved in diversity-related efforts, see Diversity Contacts (PDF 229KB).
As part of institutional diversity and inclusion goals, our efforts diligently center on four core areas: recruitment, retention, curriculum and climate. These core areas are addressed through key initiatives that are tailored to faculty, staff, and students and are executed either through programs and support from our office or in collaboration with other university offices, departments, and programs. In addition, we also value relationships with our community partners who also work with us to promote diversity and inclusion at Miami.
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