TELEPHONE TRIAGE HEALTHCARE SPECIALIST, University Health Services, COVID-19 Back2BU Health and...

Job description

TELEPHONE TRIAGE HEALTHCARE SPECIALIST, University Health Services, COVID-19 Back2BU Health and Safety Initiative

Tracking Code0900 Job Description

Boston University is seeking caring, passionate individuals to work in their COVID-19 Back2BU Health and Safety Initiative. Under the combined leadership of Student Health Services and Occupational Health exemplary candidates will act as patient advocates providing education and services for multi-faceted aspects of COVID-19 including testing, results notification, quarantine, isolation, contact tracing, and community resources. Training in all areas will be provided.

Boston University is seeking Telephone Triage Healthcare Specialists as part of its COVID-19 Recovery Plan. The Telephone Triage HCS will follow up with individuals who report positive symptoms as part of the university-wide symptom surveillance. Telephone Triage HCSs will follow up with members of the campus community who attest to having symptoms associated with COVID-19, obtain a brief medical history, and collect additional details about the symptoms to which an individual attested. This position will require clinical decision making to determine whether COVID-19 or other testing is required, scheduling students for healthcare visits, and providing information on local testing centers or directing employees to their PCP.

Required Skills
  • RN or Athletic Training License in MA and certification
  • Excellent interpersonal and telephonic communication skills
  • Proficiency with computers
  • Experience with electronic medical records and scheduling software
  • New graduates welcome to apply.
  • Ability to handle confidential information with professionalism and discretion
  • Ability to speak Spanish and/or Portuguese preferred.


This is a regular, in-person, staff position with eligibility for BU Benefits including health, dental, retirement, subsidized MBTA, and generous paid-time off.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular




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Job No:
Posted: 2/12/2021
Application Due: 5/13/2021
Work Type: Full Time