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TELEPHONE TRIAGE HEALTHCARE SPECIALIST, SHS Student Health Services

Employer
Boston University
Location
BOSTON, Massachusetts, United States

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TELEPHONE TRIAGE HEALTHCARE SPECIALIST, SHS Student Health Services

Tracking Code0900 Job Description

Boston University is seeking Telephone Triage Healthcare Specialists as part of its COVID-19 Recovery Plan. The Telephone Triage HCS will follow up with individuals who report positive symptoms as part of the university-wide symptom surveillance. Telephone Triage HCSs will follow up with members of the campus community who attest to having symptoms associated with COVID-19, obtain a brief medical history, and collect additional details about the symptoms to which an individual attested. This position will require clinical decision making to determine whether COVID-19 or other testing is required, scheduling students for healthcare visits, and providing information on local testing centers or directing employees to their PCP.

Required Skills
  • RN or Athletic Training License in MA and certification
  • New Graduates Encouraged
  • 5-8 years based Excellent interpersonal and telephonic communication skills
  • Proficiency with computers
  • Experience with electronic medical records and scheduling software
  • Ability to handle confidential information with professionalism and discretion
  • Ability to read, write, speak English
  • Ability to speak Spanish and/or Portuguese preferred

This position is eligible for Boston University's generous benefits package including health, dental, life insurance, tuition remission, paid time off, and so much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular

Organization

The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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