Systems Support Spec II

Job description

Posting Number:


Posting/Functional Title:

Computer User Support Specialists

University Pay Plan Title:

Systems Support Spec II


San Marcos



Recruitment Type:

Open to All

Job Type:


Monthly Salary:

$2,964 - $3,353

Job Category :


Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:

Experience installing/troubleshooting/maintaining computers and peripherals.
Experience installing and troubleshooting printers.
Strong communication skills.
Experience designing/maintaining websites.
Knowledge of Adobe Products, including InDesign and Photoshop.
Knowledge of MS Office Suite.
Experience with both Windows and OSX operating systems.
Strong organizational skills.
Experience using content managers for web design.

Preferred Qualifications:

Knowledge of university systems.
Proven experience with document design.
Use of social media for professional purposes.

Job Description:

The Systems Support Specialist II is responsible for providing first-call support for Department of English classrooms, Dean’s Office staff, and the Writing Center. The support specialist works closely with the Microcomputer Lab Coordinator to ensure that all technology concerns are resolved in a timely fashion. In addition, the support specialist is responsible for working with faculty and staff to update, design, and print promotional materials for visiting speakers and departmental events. The support specialist also acts as site owner for the Department of English website and collaborates with department faculty and administration to ensure the site is up-to-date and accurate.

Job Duties:

Troubleshoot and repair hardware and software.
Manage, maintain, and update departmental website(s) using the university content manager, Gato.
Design promotional documents for faculty/departmental events using InDesign and/or Photoshop.
Provide first-line support for faculty members experiencing problems in classrooms.
Act as liaison between faculty and ITAC for classroom concerns; escalate any issues to the necessary representatives and; ensure that all classroom issues are resolved in a timely fashion.
Train users on equipment and software.
Install and upgrade PC/Mac hardware, software, and peripherals.
Provide first-line support for the Writing Center and Liberal Arts Dean’s Office.
Maintain inventory of hardware for Liberal Arts Dean’s Office, Writing Center, and Liberal Arts Advising Center.
Manage department events calendar via Trumba.
Act as back-up support for Microcomputer Lab Coordinator.
Perform other duties as assigned.

Additional Information to Applicants:

Please include cover letter and resume with application.

Job Open Date:


Job Close Date (posting closes at midnight):


Open Until Filled:


Normal Work Days:

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start:


Normal Work Hours End:


Posting Notices:


Legal and Required Notices:

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State? :

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

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Job No:
Posted: 2/12/2021
Application Due: 2/25/2021
Work Type: Full Time