Director, Technology SHS

Job description

Director, Technology SHS

Primary Purpose:
Reporting to the Dean, as member of the School of Health Sciences' leadership team, and in collaboration with the Pacific Technology leads the implementation, delivery, and day-to-day support of health education, clinical, and administrative technology. Works with key leaders and processes to align the execution of the institutional strategic technology plan, including the implementation of its services and service delivery, with improved customer and end-user satisfaction.

Essential Functions:
1. Provides leadership in designing, planning and managing Health School Science (SHS) information systems, infrastructure, and support operations across all three campuses
2. Ensures the effective evaluation, testing and deployment of changes, and in coordination with peers, is responsible for the asset management of the School of Health Sciences’ technology infrastructure
3. Leads the SHS team in the tactical design, setup, configuration, troubleshooting, upgrading and training of learning and Health technologies services that take into account service level targets, risk, resource capacity, and security.
4. Collaborates with CIO, CISO, General Council, and executive leadership of health programs and privacy information in the design and implementation of audit, risk assessment, and regulatory health compliance practices for Technology.
5. Establishes and maintains industry leading service levels in the delivery of infrastructure services by fostering and driving a culture of quality, innovation and accountability.
6. Ensures exceptional customer focused delivery of academic, clinical, and administrative technology services to the SHS by leading cross-functional teams composed of Pacific Technology (network, systems, application, help desk, telecommunication, web development personnel) and the SHS Technology Support Team.
7. Coordinate effective ongoing day-to-day support for servers, desktops, laptops, printers and other systems as applicable.
8. Administer and manage the overall operational, budgetary and financial responsibilities and activities of the technology department to contribute to cost-effective operations.
9. Conducts staff skillset assessments, creates and manages staff development plans, and coordinates training requirements.
10. Technical Assistance and Training for Faculty.· Maintain proficiency in the use and operation of different simulation technologies ranging from (but not limited to) anatomic models/task trainers to screen-based simulations to full body patient simulators. The level of proficiency must be sufficient enough to act as a resource to non faculty.
11. In partnership with Pacific Technology, negotiates with vendors, outsourcers and contractors to procure technology & services, and ensures all appropriate vendor contracts serve the University’s best interests and that suppliers meet their contractual requirements.
12. Implement metrics and targets to measure progress in executing strategy and building organizational capacity in collaboration with Pacific Technology executive leadership and across multiple campuses.
13. Facilitate processes to better integrate and align multi-campus efforts, activities, services, and efficiencies.
14. Oversees the coordination of and supports teaching needs including simulation labs, live streaming, objective structured clinical experiences, and other assistive technologies in the School
15. Assists program directors and faculty with technology decision and implementation
17. Works collaboratively with the Director of Interprofessional Education (IPE) to support IPE technology and events across all three campuses
18. Perform all other duties as assigned by the Dean of the School

Minimum Qualifications:
• A bachelor’s degree.
• Two years’ of experience overseeing a technology team, including experience as a hands-on engineer.
• One year experience in a Customer Service environment.

Preferred Qualifications:
1. Experience in education technology, instructional design or a related field.
2. Two years of experience in higher education environment
3. Two years of experience managing a simulation lab and/or a standardized patient program.

Skills/Knowledge and Expertise:
• Strong people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
• Ability to drive a team culture of quality and personal accountability.
• Experience in vendor contract management and in the management of distributed teams and resources.
• Strong knowledge and understanding of computer application support, equipment maintenance and repair, customer service skills for a HelpDesk environment, network installations/operations, computer management and support, systematic troubleshooting, cable installation and system security.
• Proficiency in and knowledge of PC and Apple computers and software including Microsoft Windows and productivity programs (Word, Excel, Outlook, Powerpoint) required; knowledge Linux systems is desirable.
• Excellent verbal and written communication skills.

• CTS certification
• CHSOS - certified healthcare simulation operations specialist (working towards certification)
• A+ or N+

Physical Requirements:
Extended periods of sitting with repetitive hand/wrist motion while keying on computer or using phone. Frequent walking and standing required. May require occasional bending, stooping, squatting, reaching and occasional climbing of stairs. Simple grasping, frequent use of computer keyboard. Ability to lift/carry up to 25lbs.

Hiring Range:

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

To apply, visit

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

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Job No:
Posted: 2/11/2021
Application Due: 2/11/2033
Work Type: Full Time