Director, Technology SHS
- Employer
- University of the Pacific
- Location
- Stockton
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Director, Technology SHS
Primary Purpose:
Reporting to the Dean, as member of the School of Health Sciences' leadership team, and in collaboration with the Pacific Technology leads the implementation, delivery, and day-to-day support of health education, clinical, and administrative technology. Works with key leaders and processes to align the execution of the institutional strategic technology plan, including the implementation of its services and service delivery, with improved customer and end-user satisfaction.
Essential Functions:
1. Provides leadership in designing, planning and managing Health School Science (SHS) information systems, infrastructure, and support operations across all three campuses
2. Ensures the effective evaluation, testing and deployment of changes, and in coordination with peers, is responsible for the asset management of the School of Health Sciences’ technology infrastructure
3. Leads the SHS team in the tactical design, setup, configuration, troubleshooting, upgrading and training of learning and Health technologies services that take into account service level targets, risk, resource capacity, and security.
4. Collaborates with CIO, CISO, General Council, and executive leadership of health programs and privacy information in the design and implementation of audit, risk assessment, and regulatory health compliance practices for Technology.
5. Establishes and maintains industry leading service levels in the delivery of infrastructure services by fostering and driving a culture of quality, innovation and accountability.
6. Ensures exceptional customer focused delivery of academic, clinical, and administrative technology services to the SHS by leading cross-functional teams composed of Pacific Technology (network, systems, application, help desk, telecommunication, web development personnel) and the SHS Technology Support Team.
7. Coordinate effective ongoing day-to-day support for servers, desktops, laptops, printers and other systems as applicable.
8. Administer and manage the overall operational, budgetary and financial responsibilities and activities of the technology department to contribute to cost-effective operations.
9. Conducts staff skillset assessments, creates and manages staff development plans, and coordinates training requirements.
10. Technical Assistance and Training for Faculty.· Maintain proficiency in the use and operation of different simulation technologies ranging from (but not limited to) anatomic models/task trainers to screen-based simulations to full body patient simulators. The level of proficiency must be sufficient enough to act as a resource to non faculty.
11. In partnership with Pacific Technology, negotiates with vendors, outsourcers and contractors to procure technology & services, and ensures all appropriate vendor contracts serve the University’s best interests and that suppliers meet their contractual requirements.
12. Implement metrics and targets to measure progress in executing strategy and building organizational capacity in collaboration with Pacific Technology executive leadership and across multiple campuses.
13. Facilitate processes to better integrate and align multi-campus efforts, activities, services, and efficiencies.
14. Oversees the coordination of and supports teaching needs including simulation labs, live streaming, objective structured clinical experiences, and other assistive technologies in the School
15. Assists program directors and faculty with technology decision and implementation
17. Works collaboratively with the Director of Interprofessional Education (IPE) to support IPE technology and events across all three campuses
18. Perform all other duties as assigned by the Dean of the School
Minimum Qualifications:
• A bachelor’s degree.
• Two years’ of experience overseeing a technology team, including experience as a hands-on engineer.
• One year experience in a Customer Service environment.
Preferred Qualifications:
1. Experience in education technology, instructional design or a related field.
2. Two years of experience in higher education environment
3. Two years of experience managing a simulation lab and/or a standardized patient program.
Skills/Knowledge and Expertise:
• Strong people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
• Ability to drive a team culture of quality and personal accountability.
• Experience in vendor contract management and in the management of distributed teams and resources.
• Strong knowledge and understanding of computer application support, equipment maintenance and repair, customer service skills for a HelpDesk environment, network installations/operations, computer management and support, systematic troubleshooting, cable installation and system security.
• Proficiency in and knowledge of PC and Apple computers and software including Microsoft Windows and productivity programs (Word, Excel, Outlook, Powerpoint) required; knowledge Linux systems is desirable.
• Excellent verbal and written communication skills.
Certifications:
• CTS certification
• CHSOS - certified healthcare simulation operations specialist (working towards certification)
• A+ or N+
Physical Requirements:
Extended periods of sitting with repetitive hand/wrist motion while keying on computer or using phone. Frequent walking and standing required. May require occasional bending, stooping, squatting, reaching and occasional climbing of stairs. Simple grasping, frequent use of computer keyboard. Ability to lift/carry up to 25lbs.
Hiring Range:
Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
To apply, visit https://pacific.peopleadmin.com/postings/18450
University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
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Organization
Since its founding in 1851 as California’s first chartered university, University of the Pacific has been transforming the lives of students, enhancing the vitality of its surrounding communities and bringing a pioneering spirit to how we educate and serve.
Pacific is recognized for high-quality academic programs, dedicated faculty mentors and excellent professional preparation built on a strong liberal arts foundation. The university is consistently ranked among the top national universities by U.S. News and World Report and Princeton Review.
University of the Pacific is a dynamic three-city university with campuses in Stockton, Sacramento and San Francisco. With a presence in these three very different and uniquely California cities, Pacific enjoys a truly distinctive footprint in California and the West.
Sacramento
Pacific’s beautiful, tree-lined campus in Sacramento provides a focused learning environment with ties to the power and influence of one of the nation’s most influential capital cities. Complementing the legal studies offered at the McGeorge School of Law, new academic offerings are helping address critical issues at the intersection of law, policy, business and health.
San Francisco
Pacific’s high-tech San Francisco campus is strategically situated the heart of one of the world’s most exciting cities. It is home to one of the premier dental schools in the nation, the Arthur A. Dugoni School of Dentistry, as well as high-quality programs in health, technology, and arts and culture.
Stockton
Pacific’s Stockton campus in the heart of the California Delta country is renowned for its idyllic beauty, breadth of outstanding academic programs, vibrant and supportive campus life, and close, dedicated teaching relationships with students. Serving more than 5,000 students, the campus is home to the liberal arts College of the Pacific, a conservatory of music, and schools of business, education, engineering, international studies, and pharmacy and health sciences.
Beyond Our Gates
Pacific students, faculty, and staff are passionate about enriching their communities and serving those in need. Under faculty guidance, students provide dental care and health services and information to the underserved, legal clinics for those in need, and literacy and educational enrichment programs for local schoolchildren. Students, faculty and staff contribute tens of thousands of hours of volunteer service each year. The Center for Professional and Continuing Education offers degree completion, continuing education, workforce training and lifelong learning programs. Pacific centers and institutes work toward solutions to local and regional issues through community partnerships, education and research.
The Pacific Tigers compete in NCAA Division I athletics primarily as a member of the West Coast Conference. Fielding seven men’s teams and eleven women’s teams, the Pacific Tigers continue to add individual and team successes to an already outstanding performance record, including more than 30 conference championships and more than 60 NCAA tournament appearances.
Pacific offers more than 80 programs of study leading to undergraduate, graduate and professional degrees, as well as accelerated programs in business, education, law, engineering and the health sciences. Total enrollment at all three campuses is more than 6,000 students.
With a focus on teaching, close faculty-student interaction, academic excellence and real-world learning, Pacific prepares individuals for lifelong personal and professional success.
Learn more at Pacific.edu.
Diversity Profile
The University of the Pacific community - including students, faculty, staff, administrators, and alumni - believes that diversity and inclusion are essential to the fulfillment of our institutional mission. We value inclusiveness in learning, curricular and co-curricular programming, campus climate, recruitment, admissions, hiring and retention. We remain deeply committed to promoting and maintaining a civil community that facilitates opportunities for shared understanding and expression of individual and collective truths. Moreover, we resolve to maintain a community that is respectful of all persons despite differences in age, citizenship, disability, ethnicity, gender identity or expression, geographic origin, language, marital status, nationality, philosophical beliefs, race, religion, sexual orientation, or socioeconomic status.
The University of the Pacific community - including students, faculty, staff, administrators, and alumni - believes that diversity and inclusion are essential to the fulfillment of our institutional mission. We value inclusiveness in learning, curricular and co-curricular programming, campus climate, recruitment, admissions, hiring and retention.
We remain deeply committed to promoting and maintaining a civil community that facilitates opportunities for shared understanding and expression of individual and collective truths. Moreover, we resolve to maintain a community that is respectful of all persons despite differences in age, citizenship, disability, ethnicity, gender identity or expression, geographic origin, language, marital status, nationality, philosophical beliefs, race, religion, sexual orientation, or socioeconomic status.
We are committed to all members of the Pacific community becoming competent and ethical citizen leaders able to interact effectively and ethically in an increasingly multicultural society and global economy. This transformative process is accomplished through our distinctive integration of liberal arts and professional education promoting innovation, open discourse and dialogue, leadership development, experiential learning and self-reflection.
Multicultural Affairs is dedicated to the creation and sustainability of a culturally inclusive community across and within the boundaries of culture, sexual orientation, gender, and other social identities. In service to and in partnership with students, faculty, staff, alumni, and other friends, Multicultural Affairs offers programs, services, and sponsorships such as cultural heritage month observances, diversity leadership retreats, and intercultural trainings that meet the educational and cultural needs of all members of the Pacific community.
- Website
- http://www.pacific.edu/
- Telephone
- 209.946.2011
- Location
-
3601 Pacific Avenue
Stockton
CA
95211
US
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