Customer Service Specialist, Retail Dining

Job description

Customer Service Specialist, Retail Dining

Job ID: 222200
Location: Marietta, Georgia
Full/Part Time: Part-Time
Regular/Temporary: Regular

Job Summary
Provides general food service related duties. Maintains cash and media at registers and counts and reconciles funds during shifts. Ensures a positive guest experience by providing excellent customer service.

Responsibilities

1. Responsible for assignments as a cashier, cash management, reconciliation, and register till accuracy
2. Utilizes POS systems and restocks supplies
3. Serves as first point of contact by greeting customers
4. Communicates customer requests or concerns to management
5. Maintains awareness of daily menu items and meal plans
6. Ensures food quality, including tasting food for quality control

Required Qualifications
Educational Requirements
High School diploma or equivalent

Required Experience
On the job training

Preferred Qualifications
Preferred Experience
Previous customer service experience

Knowledge, Skills, & Abilities
ABILITIES
Maintains neat and professional appearance; Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Knowledge of food service terminology; Knowledge of sanitation regulations and food handling procedures

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills;
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite);
Strong attention to detail and follow up skills;
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=222200&PostingSeq=1







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