Senior Learning Technologies System Administrator

Job description

Senior Learning Technologies System Administrator

Job ID: 223805
Location: Kennesaw, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Summary
Responsible for the configuration, testing, maintenance, and delivery of learning technologies. Provides comprehensive, reliable, and relevant learning technologies to faculty, students and staff in support of the academic mission. Provides customer assistance to faculty, staff, and students in support of these learning technologies. Responsible for diagnosing and resolving technical issues and works closely with the internal team, vendors, USG, and KSU application administrators.

1. Manage daily operation, use and configuration of learning systems

2. Recognizes and resolves the issues that may appear with assigned systems

3. Responsible for the configuration, testing, maintenance, and delivery of the USG and KSU-adopted Learning Management Systems and the integrated technologies

4. Identifies, designs a solution, implements and communicates opportunities for processes and procedures on the use of learning systems

5. Researches current technology as it applies to the responsible systems and plan for future initiatives

6. Analyzes complex or previously unknown system issues

7. Ensures the integrity of responsible systems

8. Leads the fixes, patches, and security related to learning systems following established change management practices

9. Ensures system testing and user acceptance testing is complete, designs test plans, coordinates testing

10. Leads the communication of changes to learning systems to appropriate management and affected personnel

11. Writes and maintains system documentation

12. Leads and acts as an internal consultant by analyzing data and recommending solutions to utilize responsible systems

13. Researches and recommends new technologies and strategies

14. Creates and updates end-user documentation and other resources for students, faculty, and staff

15. Leads and manages responsible systems projects such as new system implementations, integrations, and upgrades

16. Engages with internal and external partners and maintains communication with vendor support channels to ensure continuity of service

17. Leads the administrative support for responsible systems

18. Responds in a timely and professional manner to requests for information

19. Serves as point of escalation for support issues and leads the troubleshooting efforts for users

20. Resolve issues relating to system functionality

Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Required Experience
Five (5) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

Knowledge, Skills, & Abilities
Able to adapt quickly to rapid change and shifting project priorities; Able to work in a team setting
Able to learn new learning technology systems quickly
Able to support a positive experience for instructors and students using various learning technologies
Able to produce clearly written training materials
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to represent the department on committees and in relevant meetings, working groups, workshops, conferences, and communities

Knowledge of a variety of learning technologies with a focus on instructional and classroom technologies

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, learning technology systems (LMS))
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

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Job No:
Posted: 2/11/2021
Application Due: 2/11/2033
Work Type: Full Time