IT Technician III - Leonardtown Campus

Job description

Position SummaryThe individual in this position provides technical support to technology end-users (desktop, printing, laptops, tablets, labs and classrooms) with a focus on instructional and administrative technologies. Provides audiovisual support to college functions including (But not limited to) classroom support, miscellaneous ceremonies, faculty support/projects, student projects and college-supported community sponsored affairs. Leads a team of technology specialists, student technicians, and temporary employees providing end-user technical support for PCs and associated peripherals, network components and software (operating systems and applications). Provides first and second level support for voice telecommunications as required. Closely coordinates activities with other ITS technical personnel, the IMT department and technology end-users to ensure the delivery of reliable desktop computing services. Works with the Help Desk Manager to develop and implement customer support services and procedures. Maintains proper documentation for PC resources and audiovisual/distance learning equipment utilized. Maintains a high level of technical expertise and stays abreast of current and developing trends in information technology through professional reading, attending industry conferences, and professional development (training, education, and participation in professional associations).

The work schedule for this position is 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m. The work schedule may vary and will require some evening and weekend hours; flexibility is required.

College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

This position is open until filled. For best consideration, apply by 11:59 pm, EST on Friday, February 26, 2021. The College of Southern Maryland is an Equal Opportunity Employer.
Specific Duties and Responsibilities
  • Function as the team lead of technology specialists and/or student technicians and temporary employees.
  • Performs diagnostic testing and repairs of Personal Computer (PC) hardware, software and peripheral equipment.
  • Configures PC hardware, software and peripheral equipment to meet end user requirements while remaining in compliance with department/college policies, guidelines and configuration standards.
  • Relocate existing PC equipment and assist in the installation and configuration of new PC and/or network equipment as required.
  • Works with the Software Purchasing Specialist to ensure that software licensing requirements are meet/enforced.
  • Provides technical support for Distributed Printing, software and peripheral equipment used by the college.
  • Assists in administering college LANs and assists in installing and maintaining network hardware, cabling, etc. as required.
  • Coordinates technical aspects of the college’s distance learning network and video teleconferencing (VTC) network (desktop systems). Maintains and troubleshoots the systems as required.
  • Assist in the installation, operation, maintenance and repairs of college audiovisual and distance learning equipment including Smart Podiums.
  • Assists in coordinating the distribution and maintenance/repair of the college’s campus-wide digital signage and closed-circuit television network.
  • Maintains an adequate inventory of audiovisual consumables (lamps, batteries, cords, jacks, etc.) needed to operate, maintain and repair all college audiovisual equipment. Requests purchase of additional inventory as required to maintain adequate stock levels.
  • Responsible for development and completion of documentation for work orders.
  • Provides proper documentation for department monthly, quarterly and annual reports.
  • Performs audiovisual portion of annual official equipment inventory.
  • Provides basic training for operation of phone system, PC resources and network resources to end users.
  • Provides end user training for new software product, hardware and related technological equipment.
  • Assists in stocking and maintaining the college’s PC hardware parts inventory.
  • Provides end users training for the proper operation of audiovisual, distance learning, and VTC equipment.
  • Assists in the disposition of technology equipment and adheres to the procedures to ensure compliance with applicable regulations for disposition.

    Additional Duties:

    Performs other related work as required.

    Minimum Education and Training
  • Associate degree or equivalent trade school training in a computer/technology related field
  • Minimum five years’ experience supporting PCs and associated technologies in a Help Desk/ Technical Customer Services in an educational environment. Minimum Qualifications and Standards RequiredKnowledge, Skills and Abilities:

    Minimum of one Industry certification in (CompTia A+, Net +, Microsoft MSP/MCSE or equivalent is required. Working knowledge of desktop computer operating systems and the ability to maintain, troubleshoot and repair desktop PCs and peripherals. Work experience and proficiency with Active Directory and its associated network environment with the ability to function as Network Administrator is desired.Experience with Microsoft 365, MS Office Suites, Adobe Creative Cloud and Zoom is highly desired. Knowledge of audiovisual systems (especially control and digital video systems) and the ability to maintain and repair audiovisual equipment desired.Excellent communications (written and oral), customer service and problem-solving skills. Ability to adapt quickly to rapidly changing technology.Ability to translate technical terms for non-technical persons.Experience in a technical team environment, preferably as a team leader or supervisor is required.Experience providing end-user training and teaching experience desired.Must maintain insurability for vehicle use under the college’s liability insurance coverage.

    Physical Requirements:

    The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required:

  • Hand use: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Handling: Picking, holding, or otherwise working, primarily with the whole hand.
  • Visual ability: sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
  • Hearing ability: sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
  • Speaking ability: sufficient to communicate effectively with other individuals in person and over a telephone.
  • Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
  • Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.




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    Job No:
    Posted: 2/11/2021
    Application Due: 5/12/2021
    Work Type: Full Time