Job location: Medical Center (Charlottesville, VA)

Employment Type: Full-time
Posted data: 2021-02-23
Req: R0022032
*IMPORTANT INSTRUCTIONS*

We have partnered with Spencer Stuart to conduct this search. For more information or to apply in confidence, please contact Raquel Lentnek (RLentnek@spencerstuart.com) with the Spencer Stuart search firm.


As a key executive in the leadership Cabinet, the Vice President of Ambulatory Operations fosters a culture of excellence by providing thought leadership and subject matter expertise to align strategies, processes, practice and education around patient/customer experience, barrier free access, and a standardized operational approach to all clinic workflows. The Vice President of Ambulatory Operations is charged to lead ambulatory operations across UVA Medical Center that create and support exceptional patient access and service, provider and staff satisfaction, growth and volume management, process and technology innovation, and strong financial performance with superior efficiency and productivity. This individual will work closely with the operational and clinical leaders across UVA Health, including UVA Physicians Group (UPG), and the UVA School of Medicine Clinical Chairs to ensure optimal ambulatory service strategies are developed, implemented, and sustained to support seamless patient service across Medical Center ambulatory sites of care.

People

• Mentors and act as role model for management, providers and clinical and non-clinical staff in a manner which emphasizes the importance of teamwork, collaboration, and accountability.
• Promotes proactive sharing of information, resources, and best practices amongst stakeholders across the ambulatory sites of care in order to meet defined goals, objectives, and performance metrics.
• Recruits, develops and mentors leaders and staff so that they are skilled, effective and fully capable of executing the responsibilities and expectations of their positions.
• Continuously develops clinical and non-clinical staff, both personally and professionally, through leadership and coaching.

Service

• Responsible for collaborating with key stakeholders to ensure consistent patient care and service coordination between all ambulatory clinics.
• Responsible for ambulatory clinic operations, call center operations, referral management center, and scheduling center.
• Works collaboratively with the UVA Health leadership team, Medical Center administration leaders, and clinical Dept. Chairs to execute enterprise initiatives related to clinical capacity, clinical template management, provider capacity and clinic experience, and creates standard protocols/policies related to clinical efficiencies. Solves for systemic issues by partnering with the appropriate cross-functional teams within the Health System. Takes personal ownership to resolve customer service issues with the highest degree of integrity, discretion and urgency.
• Leads team to assess all ambulatory clinic operational processes to ensure a positive, consistent patient experience. Manages the standardization of front-end ambulatory practices throughout UVA Health.
• Assists with the initiatives related to enhancing patient engagement and communications through the use of myChart capabilities. Ensures appropriate and consistent policies, procedures, and education across UVA Health. Collaborates with senior leadership in Revenue Cycle to define and execute deliverables.

Finance

• Manages the operating and capital budget of UVA Medical Center ambulatory operations. Aggressively mitigate all variances to budget. Make sound decisions on best use of resources in support of patient access priorities and strategies.

Quality and Safety

• Leverage process improvement techniques (LEAN) to improve clinic operations across UVA Medical Center. Strategically develop, refine and improve clinic performance metrics by driving performance against a standard, well defined set of metrics.
• Maintains and improves ambulatory operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; managing process improvement and quality programs.

Growth and Innovation

• Develops tools and strategic techniques in collaboration with UPG and the UVA Clinical Department Chairs to accurately predict and monitor capacity across the UVA Health ambulatory enterprise to improve access and the patient experience. Develops and implements processes to strategically quantify and increase the percentage of visits to optimize capacity and access.
• Determines access operational strategies by conducting need assessments, reviewing capacity plans, and estimating cost/benefits; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and contributing information and analysis to organizational strategic plans and reviews
• Maintains professional and technical knowledge by tracking emerging trends in access operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Integrate UVA Health’s strategic plan into ongoing Medical Center operations to meet the goals of the health system.

Other

• Promote and assist in ensuring a cultural of inclusion and diversity within the Medical Center operations.
• Serves as a critical member of the Medical Center leadership team and CEO Cabinet and services on a variety of institutional committees, task forces and boards as requested.
• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $222,601.60 - $356,158.40 Annual

MINIMUM REQUIREMENTS

Education: Bachelor's and Master’s degree in a related field required.

Experience: Ten years of progressive senior-executive leadership experience with extensive knowledge of current healthcare administration principles and practices.

Extensive experience in ambulatory clinical operations cost and resource management and customer service excellence. Prior experience within medium/large complex integrated delivery systems and/or academic medical center.

Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

*IMPORTANT INSTRUCTIONS*

We have partnered with Spencer Stuart to conduct this search. For more information or to apply in confidence, please contact Raquel Lentnek (RLentnek@spencerstuart.com) with the Spencer Stuart search firm.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.