Description
University of Colorado Denver l Anschutz Medical Campus

Office of Information Technology

Education Technology Support Professional

Position #20155 – Requisition #744981

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

Office of Information Technology has an opening for a full-time University Staff (unclassified) Education Technology Support Professional position.

The University of Colorado Denver | Anschutz Medical Campus is a public research university serving more than 18,000 students. We award nearly 4,000 degrees each year, including more graduate and professional degrees than any other Colorado institution. With our solid academic reputation, award-winning faculty and renowned researchers, we offer more than 140 highly rated degree programs through 13 schools and colleges. The university receives over $400 million in research awards each year. In addition to the wide array of health-related programs and facilities offered at CU Anschutz in Aurora, Colo. a significant number of undergraduate and graduate degree programs are taught at CU Denver, our comprehensive campus in the heart of downtown Denver—one of America’s most vibrant urban centers. CU Denver is located steps from the Denver Center for Performing Arts and the LoDo District affording our students, faculty and staff access to a broad array of academic, professional, community, recreational and cultural outlets.

A national leader in health care and life sciences, CU Anschutz is the only comprehensive academic health sciences center in Colorado and the largest in the Rocky Mountain region. Located in Aurora, Colo., it is one of the newest education, research and patient care facilities in the world. With six schools and colleges, CU Anschutz trains the health sciences workforce of the future by blending education, research and clinical care all in one place. This strategic collaboration among diverse health care fields allows knowledge to travel directly from the research bench to the patient’s bedside. Read CU Anschutz Quick Facts here.

The Office of Information Technology works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology

Through our six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE), we make a difference. Click here to find out more about OIT’s Culture

Nature of Work

The Education Technology Support Professional is a position in the Technology Support Services Division (TSS) of the Office of Information Technology (OIT) at the University of Colorado Denver | Anschutz Medical Campus.

This position exists to manage servers, applications, workstations, and peripherals in support of teaching and learning activities.  This position provides IT support to faculty, staff, and students in facilitation of educational activities on both campuses.  This position is responsible for the design, installation, configuration, and ongoing support of classroom and lab computers, servers, and applications in support of academic activities on both campuses.  This position is responsible for ensuring the successful integration of classroom computers with AV equipment and software. 

This position is also responsible for managing systems, devices, and applications for several departmental services, including Digital Signage, EMS Room Scheduling, and TSS Centralized File Server.

Senior Professionals are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field.  Work is performed fully independently.

Jobs in this career family develop, maintain, and support computer systems, software and networks.  Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations.

Supervision Received

The Education Technology Support Professional position reports directly to the Education Technology Support Manager and receives broad and general supervision that is in alignment with the goals and objectives of the division as well as the OIT strategic plan.  The responsibilities and assigned work are multifaceted, unstructured, and extremely technical. 

Supervision Exercised

The Education Technology Support Professional position contains no direct supervisory responsibilities.  However, this person is expected to work as a lead in TSS and collaborate with teammates to support educational activities and the overall OIT mission.

Examples of Work Performed

• Fulfilling customer requests and resolving technical incidents generated in the Cherwell ticketing system within established time frames and SLOs.
• Working with other teams in TSS to implement AV software and equipment in teaching and learning spaces on campus.
• Supporting the daily operation of all PCs and peripherals in classrooms on both campuses and working to identify opportunities to streamline maintenance procedures through automation of recurring tasks.  This includes using tools and applications including Group Policy and SCCM to streamline routine tasks and efficiently implement changes on a large scale.
• Managing users, computers, and security groups for the TSS OU in the UCDENVER domain.
• Using the MDT server to design and deploy computer images for classroom computers and TSS staff computers.
• Managing key systems and applications in support of academic activities, including Deep Freeze, PaperCut, and CoursEval.
• Providing systems administration support for the EMS Room Scheduling System and Video Bridge (virtual) servers.  Apart from regular maintenance of servers, this work involves planning, testing, and implementing upgrades and system-wide changes in collaboration with the EMS and Bridge teams.
• Managing and supporting Digital Signage servers (Virtual and Cloud-Based), devices, and applications. This also includes assisting with content design and management as needed.
• Updating and maintaining SQL database in support of EMS Room Scheduling system.

Qualifications
Minimum Requirements

• Bachelor’s degree in Business, Education, Information Systems or a closely related field
• 2+ years’ progressively responsible experience providing IT support in an enterprise environment.
• Substitution:  4 years of professional or high-level technical experience may be substituted for the bachelor’s degree.

Preferred Requirements

• Experience working in a higher education setting.
• Experience in IT support in a classroom or other enterprise setting.
• Experience using Active Directory and Group Policy to manage users, computers and groups.
• Experience managing computer groups and administering large-scale changes with SCCM or other enterprise management tools.
• Experience managing both physical and virtual servers.
• Experience with SQL database administration.

Knowledge, Skills, and Abilities

• Must be self-motivated, self-managed, and able to adjust priorities in response to rapidly changing conditions based on customer and campus needs.
• Demonstrated ability to collaborate and work as part of a team.
• Must be able to manage conflict and high-stakes interactions and remain positive and productive.
• Must demonstrate excellent verbal and written communication skills.
• Demonstrated ability to communicate both with non-technical and technical audiences and stakeholder groups.
• Demonstrated proficiency in IT Support, including the ability to analyze and troubleshoot complex technical issues.

Salary and Benefits

The salary range for this position has been established at $58,793 to $75,000 and is commensurate with skills and experience.

The University of Colorado offers a full benefits package.  Information on University benefits programs, including eligibility, is located at https://www.cu.edu/employee-services.

Conditions of Employment

Must be willing and able to travel between campuses (Denver Campus and Anschutz Medical Campus)

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Parking expenses for employees are not covered by the university. To review parking options please visit the link below and select your appropriate campus: Facilities Management Permit Parking

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. 

Questions should be directed to OIT Human Resources at ucd-oit.HumanResources@ucdenver.edu

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Feb 9, 2021
Unposting Date: Mar 10, 2021, 12:59:00 AM