202100036S

Technician I

Non-Exempt

$2,654 – $3,904 per month

Technical/Para-Professional

Client Services

02/08/2021

Yes

Associate’s degree in related field. One year of skilled, working technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Crestron, Extron, or Polycom, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Previous experience in customer service preferred. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Support and maintain level one in-house computer systems, desktops, and peripherals. Perform level one installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoot level one issues in a timely and accurate fashion.

Installs, configures, tests, maintains, and troubleshoots minor level one end-user workstation hardware and software with supervision. Responds to service requests regarding PC and/or hardware issues. Accurately documents instances of hardware failure, repair, installation, and removal. Constructs, installs, and tests customized configurations based on various platforms and operating systems. Works with SHSU team members as needed. Performs other related duties as assigned.

Strong customer services skills and ability to build a strong well-honed interpersonal relationship with regular clients. Requires a working technical knowledge of networked and stand-alone PC software, general understanding of Windows registry, file systems and networks. Good written and oral communication skills and the ability to present ideas in a user-friendly language are necessary. Must be self-motivated and detail oriented with a strong customer service orientation. This position involves the ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures. Work has some technical complexity and issues are resolved based on knowledge from experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and parameters established. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Must be able to lift up to 50 pounds on a regular basis throughout a normal workday. Some travel is required. May require driving and operating a university vehicle, therefore, a valid Texas Driver’s license and acceptable driving record is required by the university’s insurance carrier.

Hours are from 7:30 am – 4:30 pm M-F. Some nights and weekends are possible but not regular.

This position is located in Conroe, TX at the at the College of Medicine building.

Full Time

https://shsu.peopleadmin.com/postings/26428

Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.