Job location: Tampa Student Support Center

Employment Type: Full-time
Posted data: 2022-03-17
Req: R4738
Job Description Summary

Reporting to the Associate Director of Enrollment, the Enrollment Counselor represents Saint Leo University to prospective students and works to convert inquiries to applications and applications to enrolled students. Successful Enrollment Counselors possess unique exhibits superior customer service skills and professionalism throughout daily interactions and communications with students, via robust phone conversations in an organic, student-focused style, establishing rapport and building trust. Additional communication with students will take place via email and text messaging. The Enrollment Counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, administrators and staff. A flexible work schedule that will include days, evenings, and some weekends is required.
Enrollment Counselors:
-Ability to follow directions and successfully complete tasks in accordance with supervisory input and constructive criticism
-Ability to work independently and promote the University in a positive manner
-Ability to work within registration deadline, striving toward world-wide enrollment goals while using excellent customer service to recruit for the University’s programs
- Are student-centered and driven by the need to help others achieve their educational goals
- Thrive in a fast-paced environment and demonstrate a passion for higher education
- Assist prospective students to find the right undergraduate program that meets their needs
- Educate prospective students on possible lifestyle changes, time commitments, technology, and study skills required to be a successful online college student
- Exhibit excellent quality service, follow-through, and interaction with students and supporting departments in a collaborative. manner, ensuring the student is well-prepared to begin their classes.
This position is on-site at the Tampa Student Support Center.

Job Description

DUTIES & TASKS:

After the Enrollment Counselor achieves initial contact with prospective students they continue to counsel and educate them through the entire enrollment process. The process will include information regarding registration, ordering books, technology setup and introductions to fellow team members who will assist them with financial questions and academic advice.

As the primary contact, the Enrollment Counselor is responsible for a positive new student experience by building a relationship with the student and answering questions regarding degree requirements, program research, policies, and procedures.

As part of a high performing team Enrollment Counselors must;

• Possess key attributes of integrity, flexibility, initiative, and confidence
• Understand and adhere to outreach requirements and quality expectations, meet their goals and motivate through a positive approach and a general openness to feedback
• Identify and share opportunities to improve university processes and the student experience
• Generate prospective student referrals from existing students, alumni, staff, and members of the community
• Maintain outstanding attention to detail through accuracy and follow-up to manage procedures of student record keeping efficiently; on excel spreadsheets and in student databases
• Operate in a positive manner as part of a team and show a willingness to grow and learn by being open to change, innovative ideas, and constructive feedback

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Active Learning – Understanding the implications of new information for both current and future problem-solving and decision making.

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses
  Coordination – Adjusting actions In relation to others’ actions.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
• Speaking – Talking to others to convey information effectively and accurately over the phone.
• Writing – Communicating effectively in writing as appropriate for the needs of the student via email.
• Organizational skills – highly developed and able to multi-task and set priorities.
• Technical skills – MS Office, Excel, and Outlook.
• Attention to Detail – Set priorities on time and with a great deal of accuracy.

EDUCATIONAL REQUIREMENTS / QUALIFICATIONS:

• Associate's degree from a regionally accredited college or university
• Two or more years' admissions experience or high-value relationship-based/consultative customer service sales experience required preferred
• Demonstrated success working with students or customers in a highly professional and student/customer-focused environment.

Preferred qualifications:

• Bachelor's degree from a regionally accredited college or university
• Experience working with non-traditional adult students in an online environment.
• Any equivalent combination of education and experience and training that provides the required knowledge, skills, and abilities.

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• Inclusive Group Health Plan (Medical, Dental, Vision)
• Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!
• Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options)
• Tuition Remission (Employee, Spouse, and Dependents)*
• Tuition Exchange opportunity for dependent of employees*
• Paid Personal Leave (Sick, Vacation, Holidays)
• 403b - Annual match 3%-9% of pay based on employee’s contribution. University match and fully vested within one month of hire date.
• Basic Life and AD&D Insurance valued at 30k (University Paid!)
• Income Protection Benefits after one year
• Additional options for supplemental insurance

*Eligibility based on meeting required service period