Program Coordinator

Job description

Job location: Miami, FL

Employment Type: Full-time
Posted data: 2021-03-09
Req: R100044257
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.


The Standardized Patient Coordinator will coordinate the standardized patients (SPs) under the supervision of the Medical Director, Director, and Manager of the SP program. The incumbent will recruit, schedule, and track SPs involved in the teaching and assessment activities in the Program that include objective structured clinical examinations (OSCEs), and virtual/telehealth simulations. The incumbent will be responsible for developing and revising contact lists, SP confirmations/bookings, and maintaining the SP training and session database. The incumbent should remain informed of the best practices in SP education, current training and recruiting techniques, and maintain a high attention to detail.


Assists with the training and development sessions for Standardized Patients (SPs) for teaching and assessment through scheduling and coordination. SPs are trained in all aspects of case portrayal, accurate evaluation of learners’ communication and clinical performance.

Coordinates sessions utilizing and updating SP calendar. Maintains open communication with staff regarding upcoming trainings or SP sessions.

Maintains a database detailing which SPs are trained and available to portray each case, as well as logging SP sessions, cases, and time tracking. This includes documenting SP hours for all trainings and sessions.

Assist in monitoring SP performances. This includes all aspects of case portrayal such as delivering

details, affect, and physical simulation. This may involve observing videos of SPs for quality assurance

purposes to ensure standardization and implement retraining.

Assists with the recruitment and selection of SPs to portray cases based on specific criteria.

Assists with coordination and day-of execution of clinical learning activities/OSCEs (formative, summative, and high stakes). This includes preparing paperwork, setting up SPs rooms, ensuring SPs, learners, and faculty have all materials needed in order to operate successfully (cases, evaluations, laptops/tablets).

Assists with technical, professional, and logistical requirements and materials for all activities associated with SPs in a healthcare environment.

Liaise with other Miller School Departments and the Office of Medical Education to assist with student scheduling and the administration of reporting of results.

Other duties or projects as assigned as appropriate to rank and departmental mission.


Administrative Skills:

Excellent communication and interpersonal skills, with both in person, phone, and videoconference experience.

Ability to provide customer service and work collaboratively with others.

Demonstrate strong organizational skills, as well as experience with space and/or supplies management.

Ability to work independently on self-managed tasks and reach projected goals and deadlines, as well as part of a team.

Ability to work in a fast-paced, and at times, high-stress environment, multitasking complex projects.

Ability to work unconventional hours as the position requires early mornings and often late evenings.

Technical Skills:

Knowledge of computer systems and ability to learn new systems.

Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and web applications such as Zoom and TeamViewer.

Ability to coordinate multiple activities using scheduling software, video recording systems, and learning management systems such as LearningSpace.


Bachelor’s Degree or an equivalent combination of education and experience may be considered

At least 1-year experience working with Standardized Patients or similar process, with at least 1 year of

supervisory responsibility.

Excellent interpersonal, verbal, and written communications skills

Experience working with multicultural students, faculty, and staff.

Ability to act calmly and effectively in a busy or stressful situation while remaining professional

Ability to multi-task

Strong team player

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

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Job No:
Posted: 2/6/2021
Application Due: 5/7/2021
Work Type: Full Time