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Registrar Services Associate-1

Employer
Worcester Polytechnic Institute
Location
Worcester

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Administrative Jobs
Institutional & Business Affairs, Registrar & Student Accounts
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job location: Worcester


Employment Type: Full-time
Posted data: 2021-02-05
Req: R0001200
JOB TITLE

Registrar Services Associate-1

LOCATION

Worcester

DEPARTMENT NAME

Associate Registrar

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

Provide front desk service to students, faculty, staff, and parents, advising on academic policy and procedures, handling registrations and other basic registrar functions, and directing requests as needed. Assist in overseeing work study students.

JOB DESCRIPTION

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Oversee Registrar’s Welcome area including monitoring the flow of traffic, daily problem solving, ability to analyze questions and offer suggestions, advice and redirect when necessary.
  • Greet all visitors and have them fill out appropriate forms while counseling them if they have questions.
  • Answer phones when not assisting walk-ins.
  • Perform daily transactions within the Registrar’s Office with special emphasis on providing excellent customer service to students, faculty and staff.
  • Process all forms that are submitted to the Registrar’s Office including collecting forms and distributing them to the proper office staff.
  • Assist with interview, hire, train and supervise all work study students in the Registrar’s Office.
  • Assist with monitoring the Registrar’s Office email, directing emails to appropriate staff and/or departments on campus for follow-up.
  • Have knowledge of duties of other positions within the Registrar's Office in order to direct requests appropriately.
  • Provide back-up support for daily processes.
  • Have knowledge of and create relationships with other offices on campus in order to direct requests appropriately (e.g. Academic Advising, Bursar, Financial Aid).
  • Assist in tracking walk-in traffic volume.
  • Make suggestions for process improvement.
  • Provide other related duties as assigned.

REQUIREMENTS:

Bachelor’s degree preferred. Minimum 2 years of experience, Registrar’s Office preferred. Experience with student information systems. Ability to exercise good judgement when dealing with a variety of populations and regulatory issues. Excellent customer service skills, organizational skills, and attention to detail. Microsoft Office skills a plus.

WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion.

FLSA STATUS

United States of America (Non-Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

Organization

Founded in Worcester, Mass., in 1865, WPI was one of the nation's earliest technological universities. From our founding days, WPI has taken a unique approach to science and technology education.

Our undergraduate and graduate students emerge ready to take on some of the most difficult challenges in science and technology. More important, they understand how their work can truly impact society and improve our lives. WPI campus

Great Minds at Work in the classroom and around the world 
WPI's academic departments offer more than 50 undergraduate and graduate degree programs in science, engineering, technology, management, the social sciences, and the humanities and arts, leading to the BA, BS, MS, ME, MBA, and PhD.

At sites as close as our home city of Worcester and at over 40 other locations in 25 countries,WPI’s Global Projects Program immerses students in new cultures to tackle unstructured problems in ways that are meaningful to local sponsors in real communities. This is not your typical study abroad.

WPI faculty members and students are engaged in advanced, multidisciplinary research across a broad range of fields—from cutting-edge work in tissue engineering and regenerative medicine, to explorations of the technological and policy issues surrounding cybersecurity, to studies of issues as diverse as firefighter health and security and the fire safety challenges of green buildings.

A highly regarded institution

Among recent honors for WPI are the 2016 Bernard M. Gordon Prize for Innovation in Engineering and Technology Education and the No. 1 ranking for “faculty who best combine research and teaching.” (Wall Street Journal/Times Higher Ed, 2016) 

WPI professorA beautiful campus in a central location
WPI’s compact 95-acre campus is set atop one of Worcester’s “seven hills” on the residential outskirts of town. Old English stone buildings are focal points of the architecture, but modern facilities have moved in to claim their own space on the immaculately kept grounds. WPI’s newest building, the Foisie Innovation Studio, is slated to open in Fall 2018 and will house high-tech classrooms, makerspaces, labs, and a residence hall for 140 students. 

Learn more at wpi.edu.

 

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