AV Support Engineer

Job description

The Office of Media & Technology Support Services is seeking candidates for AV Support Engineer role.

The Audio Visual Support Engineer is a full-time position reporting to the Associate Director of Media & Technology Support Services. This is an on-site position with an established work schedule, however the position may also require the ability to work off hours and weekends as necessary to support the needs of the campus.

The primary purpose of this position is providing excellent, highly responsive support for instructional technology across TCNJ's classrooms and technology enhanced spaces. The successful candidate will be primarily responsible for Crestron programming, updating user interfaces, firmware, debugging and providing daily support for classes, and assist in installation, testing and maintenance of campus AV/media systems, etc.

This position will also be the primary support for the campus wide digital signage system and server with support from the manufacturer. This includes the local content players, server admin as needed, updates and communication with users of the system along with other duties as assigned.

Main Responsibilities:

  • Responsible for design, implementation and updates to user interfaces and programming environments for campus installed Crestron A/V control systems.
  • Responsible for programming Crestron A/V systems to route, control, manage, and stream information in an integrated environment.
  • Troubleshoots and debugs new and legacy system software, hardware, cabling, and components.
  • Integrates compatible third-party hardware and software solutions.
  • Responsible for campus wide digital signage system support with support from vendor.
  • Provides detailed project documentation and secure backups of programming assets.
  • Monitoring, management, and support for learning, collaboration and digital signage technologies across campus
  • Partnering with campus community to implement technology in learning spaces.
  • Assisting in the design and implementation of audiovisual and multimedia technologies to support various modes of instruction (lecture, active learning, collaboration, etc).
  • Working with a wide range of multimedia software including digital audio, video.
  • Developing instructional materials to support faculty awareness and use of AV/media technologies.
  • Assist/Lead installation of AV/media hardware in TCNJ campus spaces.
  • Conducting research to identify potential new and emerging technologies and applications to enhance classrooms and instructional spaces.
  • Assisting in the administration and support of various enterprise classroom technologies for high-reliability video collaboration and lecture streaming.
  • Provide training, written documentation and workshops on classroom technology (projection systems, controllers, Smart Boards etc) Collaborate with colleagues & faculty on departmental and institution-wide projects.
  • Assist with the setup and technical direction of internal and external events (seminars, panels, lectures, film screenings, et. al.), which includes setting up multiple microphones, massive equalization to correct for room defects, lecterns, multiple computers for PowerPoint, projector setup, speaker system setup, setup of recording software and/or hardware along with providing support for virtual meeting scenarios, streaming, etc.
  • Other duties as assigned.
  • Required Qualifications:

  • Two years of full time related experience with Crestron (DigitalMedia) AV control system programming, functionality and user interface controls, design, programming and debugging
  • Programming experience of audio dsp, such as Crestron, BSS, QSC
  • Knowledge of networking fundamentals such as: TCP/IP, addressing, firewalls, routers, vlans, and VPN
  • Experience with video conferencing software and technologies
  • Experience with Windows-based and Mac-based platforms including digital video signal processing including display / presentation
  • Proficiency with audiovisual technologies including projection systems, audio systems, interactive displays, and audiovisual design and development tools and systems
  • Commitment to learning and adapting emerging technologies for support of teaching, learning, and collaboration
  • Excellent oral and written communication skills
  • Strong service customer service skills
  • The ability to lift between 30-50 pounds
  • Ability to work in a highly dynamic environment and to handle multiple priorities simultaneously with a sense of urgency concerning project completion and customer satisfaction.
  • Years of experience:

  • 5 years of experience working in AV, instructional technology, teaching and learning with technology
  • Two years of full time related experience with AV control system programming
  • Bachelor's degree
  • Preferred Qualifications:

  • CTS with 2 years preferred
  • Successful completion of Crestron CTI-P201 programming course preferred
  • Experience providing event based production services (i.e. audio mixing, video switching, etc) preferred
  • About TCNJ

    TCNJ is a highly selective institution that has earned national recognition for its commitment to excellence. Founded in 1855, TCNJ has become an exemplar of the best in public higher education and is consistently acknowledged as one of the top comprehensive colleges in the nation. TCNJ currently is ranked as one of the 75 "Most Competitive" schools in the nation by Barron's Profiles of American Colleges and is rated the No. 1 public institution in the northern region of the country by U.S. News & World Report. TCNJ was named the #10 value in public higher education by the Princeton review in 2009 and, in 2006, was awarded a Phi Beta Kappa chapter - an honor shared by less than 10 percent of colleges and universities nationally. A strong liberal arts core forms the foundation for programs offered through TCNJ's seven schools - Arts & Communication; Business; Education; Humanities and Social Sciences; Science; Nursing, Health, and Exercise Science; and Engineering. TCNJ faculty members are teacher-scholars who share a commitment to liberal learning. TCNJ is located within an hour, by train, of New York City and Philadelphia. The College's campus is set on 289 tree-lined acres in suburban Ewing Township and is known for its natural beauty and has 39 major buildings, including the fourth-best college library in the nation, according to the Princeton Review.

    Contact Information

    Qualified candidates should apply online and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found. Final offer of employment is contingent upon the successful completion of background and reference checks.

    To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer. The College has a strong commitment to achieving diversity among faculty and staff, and strongly encourages women and members of underrepresented groups to apply.




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    Job No: 21000152
    Posted: 2/5/2021
    Application Due: 4/6/2021
    Work Type: Full Time
    Salary: Negotiable