Director of Community Practice Operations

Job description

University of Colorado | CU Anschutz Medical Campus
School of Medicine, Community Practices Unit
Working Job Title: Director of Community Practice Operations
Official Job Title: Healthcare Services Director
Position #781231 – Requisition #20023

* Applications are accepted electronically ONLY at *

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

Community Practices Unit has an opening for a full-time University Staff (unclassified) Director of Community Practice Operations position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here. 

Nature of Work:
The Director of Community Practice Operations is responsible for the development of the vision and direction for clinical and business operations delivered by all University of Colorado (CU) School of Medicine (SOM) community practices. The director oversees and executes strategies related to clinical care delivered by all CU SOM practices, patient access processes, revenue maximization, development, and administration of policies and procedures, and compliance with federal, state and payer requirements.  Through multidisciplinary collaboration, and in conjunction with physician partners, the senior director is responsible for business and clinical operations planning, systems assessment, analysis, and program development; acquisition and new clinic integrations; health information management; procurement; billing/charge entry; and oversight of website content.  The director works in collaboration with all Community Practice stakeholders to plan, direct, control and evaluate the activities, functions, and management of each clinical service area to ensure delivery of standardized clinical and business practices across all locations. The director is responsible for achieving a level of shared operational management between physicians and healthcare services by bringing together the resources necessary to continuously improve the delivery of business and healthcare services.

Professional Field:
Jobs in this career family are responsible for performing a wide range of professional duties to support the university's teaching, research and/or service missions through the provision of health and wellness services, dealing with general, indirect patient care operations and management of healthcare services.  Functions include healthcare administration, healthcare regulatory compliance, patient relations, operational services, admissions, and medical records. Includes professional assignments in medicine, dentistry, nursing, pharmacy, counseling and behavioral health, public health, dietetics and nutrition, other allied health fields, alternative medicine and therapies, and related disciplines. 

Directors are responsible for the ongoing leadership and oversight of a department, including the Development of strategies and processes which contribute to the University and/or campus mission and accountability for services provided.  Directors are responsible and accountable for the analysis of fiscal and human resources required to achieve department objectives including hiring, compensation, termination, and performance management of subordinate employees.  Directors are also responsible and accountable for additional service lines within the department, including operations, medical records, procurement and practice integration/optimization. 

The director is responsible for guiding the development and implementation of philosophy and objectives congruent with CU SOM’s mission and plan. The director must remain current in trends, major advances, and business strategies related to healthcare and specific service lines.

Supervision Received:
This position reports directly to the Associate Dean of Community Practice

Supervision Exercised:
This position provides supervision and oversight for Regional Directors of Clinical Operations, Clinical Integration, HIM, Procurement, and other units as developed

Examples of Work Performed:

  • Oversee, direct and lead all fiscal, human resources, administrative and operational activities for the areas of oversight
  • Oversee and assist Clinical Operations Directors and Department Administrators in the development of the annual budgets, including projections for annual targets related to physician productivity, procedural and ancillary visits, staffing, etc.
  • Partner, collaborate, and provide direction to internal and external stakeholders and partners on financial management, administration, and operations
  • In collaboration with the Associate Dean of Community Practice and other stakeholders develop strategic and operational plans, and initiatives
  • Regularly assess, revise, and oversee a variety of clinical and business areas and plans and identify opportunities for improvement with the Clinical Operations Directors
  • Oversee and direct the development of policies, procedures, and staffing patterns essential to the day-to-day operation of multiple units. Assume a leadership role on the Community Practice Policy and Procedure Committee
  • Develop and maintain national benchmark comparisons for financial, operational, and business parameters (e.g., Vizient, MGMA) and executes strategies accordingly
  • Develop and maintain multi-directional communication networks with clinics, departments, Community Practice leadership, and across the system
  • Provide oversight of Community Practice Health Information Management (HIM) operations and compliance
  • Develop and evaluate reliable metrics and reports and communicate as necessary to stakeholders
  • Oversee and maintain accountability for compliance for all regulatory standards, including Colorado Department of Public Health and Environment (CDPHE) and Centers for Medicare and Medicaid (CMS)
  • Oversee and maintain accountability for compliance with all state and federal licensing requirements, including laboratory accreditation programs
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:
The salary range for this position has been established at $99,454 to $126,506.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator:

Diversity and Equity:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] 

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. 

Minimum Qualifications:

  • Bachelor’s degree in Business, Finance, Nursing, Health Care Administration or related field
  • Ten (10) years of administrative and clinical operations experience (including multi-specialty experience) in physician practice, ambulatory or related setting
Preferred Qualifications:

  • Master’s degree in Business, Finance, Nursing, Health Care Administration or related field
  • Clinical experience/training highly preferred (i.e. MD, RN, PT, RT, etc.)
  • EPIC electronic medical record (EMR) experience
Competencies, Skills, Knowledge, and Abilities:

  • Demonstrates in-depth knowledge of healthcare economics and policy as well as the role of the governing body within the organization
  • Proficient in MS Excel, Word, Outlook, and PowerPoint required.  MS Visio preferred
  • Aptitude in writing and interpreting reports
  • Flexibility with daily schedule to meet stakeholder needs
This is an essential services position.  The incumbent is required to respond after hours during emergencies and report to work for regular assigned shifts during emergency campus closures.

Job Category: Health Care
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jan 28, 2021
Unposting Date: Ongoing




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Job No:
Posted: 1/30/2021
Application Due: 3/5/2021
Work Type: Full Time