Job Title: System Support Analyst - Expert
Location: St. Louis
Full/Part Time: Full-Time
Job ID: 35444
Hiring Department Division of IT ResponsibilitiesServe as a Lead Support Role by providing expertise in customer service, system performance and optimization and OS and application problem solving.

• Extensive responsibilities in tracking software, Cherwell
• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
• Coordinate activities with help desk, network services, or other information systems group
• Effective front-line assistance to customers that are beyond help desk team members capabilities
• Instill a customer service culture that over delivers
• Measure and report metrics including survey, incidents and phone statistics
• Provide first level support to campus faculty and staff in analyzing problems with software and computer functions via the telephone, client office visit or for walk-in traffic.
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.

Minimum QualificationsA bachelor’s degree or an equivalent combination of education, training and experience. Preferred Qualifications

• One to two years’ experience supporting PC and Macintosh computers is required. Knowledge of tracking software program Cherwell, or other ticket tracking software.
• Good Leadership skills to assist team members
• In depth knowledge of Microsoft Windows and Microsoft Office
• Certifications for support of Windows OS and applications (MCP, MCSE)
• Experience supporting Mac OS & iOS.
• Install, configure and maintain desktop hardware and operating systems, including installation and verification of peripherals
• Excellent Customer Service Skills
• ITSM experience
• Statistics for phone and ITSM products
• Demonstrate conflict management and resolution experience
• Self-motivated and the ability to work independently and with other teams and managers as needed
• Managed Printing Solutions

Minimum Salary$16.92/hr Application Deadline
February 8, 2021 Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

For questions about the application process, please call (314) 516-5805. If you are experiencing technical problems, please email pshrsupport@umsystem.edu.

Benefit Summary

The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, vacation and sick time accrual, four personal days per year, tuition assistance for employees and their dependents, pension and employee and dependent life insurance. For more information about our benefits, please visit http://www.umsystem.edu/totalrewards/benefits.

UMSL is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, genetic information, disability, or protected veteran status.

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To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
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• EEO is the Law Chinese Version