Coordinator, Senior - Residential Life Student Assistance/Student Conduct

Job description

Job Title: Coordinator, Senior - Residential Life Student Assistance/Student Conduct
Location: Housing Operations
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605206
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

The Coordinator for Residential Life Student Assistance/Student Conduct application process requires a letter of interest, current resume, and the contact information for three professional references uploaded with the completed online NAU Application for Employment. Residential Life is especially interested in candidates who can contribute to the diversity and inclusion efforts of the department. Applicants are encouraged to include in their cover letter information about how they will further this goal through their role as Coordinator.

The Coordinator is a full-time, live off, Service Professional role. This position is exempt; 40 hours per week with the potential for occasional weekend and evening commitments. After hours, on-call responsibilities are a requirement.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

The Coordinator(s) for Residential Student Assistance/Student Conduct assists with the coordination of the student care and conduct program within Residential Life. This includes processing and adjudicating student care/conduct cases for residential students. The Coordinator plays a critical supporting role in encouraging student development, addressing community issues, intervening in negative behaviors, assisting students with issues of care, and collaborating to ensure community standards are upheld for a residential campus of over 8,000 students with specific responsibilty for half of our residential units, working in tandem with a second Coordinator for Residential Student Assistance/Student Conduct.

The Coordinator(s) will work with the Director for Residential Life to support the development of Residential Life hearing officers (16) and monitor conduct program operations. This includes assisting with the training and development of staff to serve as University hearing officers and educating staff on policies and procedures related to the Standards of Residence and Student Code of Conduct.

The Coordinator(s) reports to the Director for Residential Life and serves on a team with a full-time administrative support person, student employees, and the Assistant Directors of Hall Staffing and Programs (4). The Coordinator will also consult with the Senior Associate Dean of Students in order to assure compliance with care and concern practices of the Office of the Dean of Students.

General Responsibilities:

  • Reports to the Director of Residential Life.
  • Addresses the needs of students who have problems in areas such as conduct, academics, health related, psychological, economic, family relationship and social adjustments though a variety of referrals and follow up services.
  • Assists in supporting a student conduct system within Residential Life in consultation with the Office of the Dean of Students which includes training of conduct officers, database management of Maxient/conduct/care cases, and management of cases within Residential Life.
  • Responsibilities will include non-clinical case management, and collaboration and consultation with Office of the Dean of Students, health care providers, parents, and colleagues across campus and the community.

Specific Responsibilities – Conduct and Care:

  • Work with the Residential Life staff to coordinate effective policies, practices and training relating to student conduct and care while collaborating with the Office of the Dean of Students.
  • Oversee case management for the Residential Life conduct program: conduct daily reviews of incident reports, adjudicates or assigns cases for adjudication, and ensures all cases are resolved within a designated time frame.
  • Determine appropriate charges and alleged policy violations for all cases proceeding through Residential Life the conduct system.
  • Investigate and adjudicate violations of the Standards of Residence and the Student Code of Conduct; assign educational sanctions; make appropriate referrals as necessary.
  • Implement and track sanctions.
  • Consult with Residential Life hearing officers.
  • Collecting, evaluating and recording all facts pertaining to student cases.
  • Formulating action plans in order to minimize and/or resolve problems.
  • Contacting and collaborating with other University departments to expedite resolution of problems.
  • Contacting parents, when necessary, to mobilize parental support for the students’ needs.
  • Providing referrals to support services within the University as well as community agencies.
  • Follow up with prior cases to ensure compliance with recommendations.
  • Maintaining factual case records and preparing necessary statistical reports.
  • Facilitating communication between parents and the University to address/resolve student issues.
  • Assisting students with social services needs including, but not limited to, referral to community resources, coordinating support and crisis intervention.
  • Providing consultation at Student Health Center and Counseling Services Office.
  • Providing information about medical or mental health resources for students with financial and/or transportation barriers.
  • Providing support and guidance to University troubleshooters in matters pertaining to case management maintenance and access to records, when appropriate.
  • Assure compliance of Residential Life conduct officers with guidelines established by the Office of the Dean of Students.
  • Work directly with the Senior Associate Dean of Students in the training and education of Residential Life staff.
  • Submit Maxient database recommendations for use to the Director of Residential Life and/or the Senior Associate Dean of students.

Committee Work and Professional Involvement

  • Maintain effective collaborations with NAU PD, Counseling Services, Equity and Access, Disability Resources, and the Office of the Dean of Students.
  • Serve on University Committees such as the Alcohol, Tobacco, and Other Drug Task Force, Mental Health Task Force, and/or others as related to the role and departmental need.
  • Serve as a member of the NAU Student Behavorial Intervention Team, attend weekly SBIT meetings.
  • Participate in continuing education regarding recent legislation and case law related to Title IX, Clery Act, Campus SaVE Act, Violence Against Women Act, FERPA, etc.; be trained in University resources and procedures.
  • Participate in weekly Housing and Residence Life Hall Leadership Meetings as well as weekly Student Rights and Responsibilites Meetings.
  • Maintain membership in the Association for Student Conduct Administration (ASCA); participate in professional development opportunities to gain knowledge of current trends and best practice.
  • Coordinate and assist with other programs and responsibilities as designated.

Minimum Qualifications
  • Bachelor's degree and 3-5 years of experience in a related field; or
  • A combination of related education, experience, or training.
  • Excellent written and verbal skills.
  • Knowledge of administrative procedures needed to coordinate various activities and programs.

Preferred Qualifications
  • Master's degree in Higher Education, Counseling, or related field.
  • Experience and knowledge in working with students within a college environment.
  • Ability to work as part of the team and at the same time perform at high levels independently.
  • Familiarity and work-related experience within a university environment.
  • Experience in developing, implementing and coordinating various types of programs.
  • Demonstrated experience working with diverse populations.
  • Proficiency in using the Maxient database system for student conduct/care tracking.

Knowledge, Skills, & Abilities
  • Knowledge of student development theory and application.
  • Excellent verbal/written communication and presentation skills.
  • Ability to work with people from a variety of culturally diverse backgrounds.
  • Skills in development, implementation, and execution of programs.
  • Collaborates effectively with and between departmental units.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The budgeted salary amount is $47,634 - $59,542.

Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

May 10, 2021 at 11:59 pm

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 1/26/2021
Application Due: 7/8/2021
Work Type: Full Time