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Student Success Assistant and Regional Customer Services Representative

Employer
Northcentral Technical College
Location
Wausau, WI

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Administrative Jobs
Student Affairs, Counseling, Student Activities & Services
Employment Type
Full Time
Institution Type
Community College
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Job Details

Position Description

This is a part-time support position working 28 hours per week. This position reports to Regional Campus Manager.

The Regional Campuses have standard hours from 9:30 am to 5:00 pm Monday, Tuesday, Thursday and Friday. Hours may vary occasionally as needed for campus coverage. Specific hours are determined with supervisor and may vary due to student and College needs. May need to fill in for shifts not normally scheduled for which is to be considered part of the regular work schedule.

Duties & Responsibilities

  • Completing general office duties, customer service, first point of contact, scheduling appointments, ordering supplies, monitoring the budget, admissions call center, online chat, submission of facility requests, campus security, proctoring tests, room rentals, marketing, etc.
  • Assist the Adult recruiter by attending community events, job fairs, rapid responses, etc., and assisting prospective students with career options, program selection, college processes and requirements, admissions, financial aid, and referrals to other divisions.
  • First level advising services by working with an advisor to provide individual meetings, enrollment, credit load, instructional method, tutoring referrals, counseling services, viewing and understanding the student planner, student follow-up, student concerns within scope, and making referrals to other college services as needed.
  • Serve as customer service contact for Regional Campus students: provide individual/direct assistance to students in collecting documents, cashiering, ordering books, accommodation requests, counseling service referrals, financial aid referrals, the promise, academic appeals, withdrawing from classes, and helping students understand the appropriate forms, processes, and procedures.
  • Accurate collection, tracking, daily reporting, and deposits via Cashnet System.
  • Act as facilitator for campus classes. Tasks associated with this function include, but are not limited to: instructor material distribution via Formstack, room set up and scheduling, IVC and other classroom technology coordination and troubleshooting. Assist customers in using technology and troubleshoot issues when they arise.
  • Provide basic technical assistance and training for staff and students in the operation of the use of campus technology.
  • Support district technology related to distant learning and computer lab operations. Maintain up to date knowledge of software and technology equipment housed on campus.
  • Provide a wide variety of support functions including tabulating data, creating and maintaining databases, formatting correspondence, report creation, special project support, marketing support, community events, and general related office duties.
  • Maintain excellent public relations with students, staff and external customers; work as a member of the regional campus team to support students and the overall campus, division and institutional goals.
  • Assist Regional Manager and Dean as requested.
  • Support and assist all events and activities through Student Success.
    • The duties and responsibilities listed are intended to describe the essential functions of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements. Each Customer Service Representative Position may vary slightly to include or not to include duties listed above based upon campus needs. Additional duties may be required.

    Qualifications

    • One year of postsecondary appropriate to the position responsibilities, or equivalent knowledge and skills gained through occupational experience, or an equivalent combination of postsecondary education and occupational experience along with the ability to speak Spanish is preferred.
  • Requires excellent organizational skills, understanding of computer systems, ability to work with and train a diverse staff, confidentiality, accuracy in work with independent judgment and initiative, and courtesy and tact in dealing with students and staff. Demonstrate proficiency in the use of basic office technology including, but not limited to, Microsoft Office Suite, e-mail and database systems.
  • Demonstrate ability to learn other software as appropriate such as Peoplesoft, Perceptive Content, Cashnet, Formstack, Schooldude, and Cisco automated phone software.
  • Must be able to quickly learn new skills to become proficient in job and keep up-to-date.
    • Physical Demands

    Working Activity:
    6 to 8 hours: Grasping, performing repetitive movements, sitting, twisting and working indoors
    4 to 5 hours: None
    1 to 3 hours: Bending, reaching, standing and walking
    Less than 1 hour: Balancing, climbing, crawling, driving, kneeling, pulling, pushing, working at heights, working in temperature extremes and working outdoors

    Lifting and Carrying:
    Less than 10 pounds: 15 or more repetition(s) per hour
    10 to 20 pounds: 15 or more repetition(s) per hour
    20-50 pounds: Less than 1 repetition per hour
    50-100 pounds: Less than 1 repetition per hour
    More than 100 pounds with help: Less than 1 repetition per hour

    Additional Physical Requirements:
    Vision: Adequate with aid to read instructions, labels, documents, computer screens, and differentiate between colors.
    Hearing: Adequate with aid to understand oral requests, telephone conversation, and PA systems.

    Safety and Training Programs as an Employee:
    Required training: Emergency eye wash, emergency procedures, ergonomics (office/workplace) and slips, trips and falls.

    Organization

    Working at Northcentral Technical College

    NTC is a customer-focused, accessible provider of innovative lifelong learning that builds a globally competitive workforce. The College’s 5,900 square mile, 10-county district includes six convenient campus locations in Wausau, Antigo, Medford, Phillips, Spencer, and Wittenberg, as well as a Public Safety Center of Excellence in Merrill, a Wood Technology Center of Excellence in Antigo, an Apprenticeship Center of Excellence in Wausau and an Agriculture Center of Excellence just north of the Wausau Campus in the Town of Maine. The Wausau Campus also features a Center for Health Sciences, Center for Business & Industry and an Advanced Manufacturing and Engineering Center of Excellence. 

    2012 marks the centennial anniversary of Northcentral Technical College, recently named the 21st fastest growing community/technical college in the nation by Community College Week magazine. The College currently offers over 150 associate degree programs, technical diploma programs and short- term certificate options, with many credits transferring to Wisconsin’s four-year public and private colleges, creating a seamless path for lifelong learning. Through a variety of flexible course options (www.ntc.edu/flex), NTC is providing an additional opportunity for learners to receive a degree or certification through flexible learning opportunities including late starts, a new Virtual College and winterim courses. Additional services include programming in ELL, Adult Basic Education, and HSED/ GED, as well as a learning center and testing center.

    NTC is also closely connected to the local business community through the training and development of incumbent workers. The College’s Business & Industry Solutions team works with local businesses to offer customized training, technical assistance and professional development opportunities. NTC’s Continuing Education team provides educational offerings designed to help individuals gain needed education for career advancement or change, meet professional certification and licensing requirements and develop new skills to be successful in today’s competitive workforce.

    Company info
    Telephone
    715-675-3331
    Location
    1000 W Campus Dr
     Wausau
    WI
    54401
    US
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