Work Management Service Center Representative
Work Management Service Center RepresentativeDepartment:
FMD Work Request CenterAbout the University of Georgia:
The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.About the College/Unit/Department:
The UGA Facilities Management Division is the largest of 7 divisions reporting to the Vice President for Finance and Administration. The exceptional staff of over 800 personnel within the Facilities Management Division manage, operate and maintain campus landscapes, buildings and infrastructure to promote the long-term sustainability of the University of Georgia.College/Unit/Department website:
Benefits EligibleFull/Part time:
Full TimeAdditional Schedule Information:
7:30 a.m. – 4:30 p.m., Monday – Friday. Some night and/or weekend work may be needed to meet departmental goals, deadlines and/or emergencies.Advertised Salary:
$25,175 - $33,023Posting Date:
01/21/2021Open until filled:
YesProposed Starting Date:
03/07/2021Location of Vacancy:
Athens AreaEEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).Classification Title:
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Position Summary:
This position is responsible for administrative assignments to assist a facilities oriented organization in managing a diverse variety of work efforts. Work generally consists of developing the project scope and budget by coordinating with the customer and Facilities Management Departments. A vital function of the position is to establish and maintain effective working relationships with a wide variety of institutional and professional personnel. This is administrative work that involves: receiving and recording customer maintenance work request, preparing work orders and relaying work requirements to appropriate technicians or maintenance shops, ensuring vendor invoices are received and entered into internal financial accounting system of Business Office review.Knowledge, Skills, Abilities and/or Competencies:
•Working knowledge of facilities building maintenance needs and operations, service requirements, and university properties and associated equipment.
•Intermediate level of computer skills to operate various technical computer systems and understanding of basic professional office systems.
•Ability to establish, obtain proper information, and maintain effective working relationships with faculty, staff, and other facilities personnel through verbal, written, and personal contact.
•Thorough knowledge of facilities management principles and practices.
•Considerable knowledge of radio dispatching methods, techniques, and practices and telephone systems as per departmental policies and procedures.
•Ability to obtain the proper information through telephone and personal interview.
•Considerable knowledge of office practices, procedures, and equipment.
•Some knowledge of the practices, methods, materials, and equipment of the building trades.
•Ability to analyze situations promptly and to determine proper course of action.
•Ability to deal courteously with University personnel, maintenance crews, and the general public and establish and maintain effective working relationships with division and university personnel.
•Thorough knowledge of the principles, techniques and practices of building repair, alteration, and construction methodologies.
•Understanding and knowledge of the basic building systems, principles, techniques, and practices of the various trade crafts.
•Ability to follow oral and written instructions and to interpret customer needs.
•Ability to communicate clearly and concisely, orally and in writing.
Work at a computer for extended periods of time.
Talk on telephone and over two-way radio.
NoIs this a Position of Trust?:
NoDoes this position have operation, access, or control of financial resources?:
NoDoes this position require a P-Card? :
NoIs having a P-Card an essential function of this position? :
NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:
NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
NoCredit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Duties/Responsibilities:
Administrative – Provide front line support to customers by developing scope of work and budget for facility repair and planned projects via personal contact with customers, staff personnel, vendors, and/ or department heads.
Respond to inquiries from within department, from the campus community, and/or external constituency; direct matters to appropriate individuals for action and follow up as needed.
Record work orders, vendor and customer information, invoice, scope of work, data, and project change order requests in departmental facility work order and financial systems.
Prepare and distribute communication documents including memos, letters, invoices, and emails with some direction from staff members, and proof/edit all documents.
Format correspondence according to established procedures and policies for all internal and external communication with customers, staff personnel, vendor and external constituents.
Schedule, attend, and document meetings with campus personnel to develop scope of work for planned projects and to conduct stakeholder meetings with customers. Communicate projected work plan, clarify questions, and enter data into facility work order system.Percentage of time:
Maintain and manage office inventory, equipment, and documents. Maintain and manage work order document files in physical and electronic files.Percentage of time:
Assist with special projects. To ensure workflow within the Work Request Center, this position serves as a backup for dispatcher duties if needed.Percentage of time: