Technology Support Technician

Job description

Posting Number:


Internal Recruitment:


Working Title:

Technology Support Technician

Anticipated Hiring Range:


Work Schedule:

M-F, 8am to 5pm

Job Location:

Raleigh, NC


Registration And Records

About the Department:

The purpose of the Department of Registration and Records is to provide academic services to current and former students, faculty, staff and the public while maintaining the security and integrity of the university’s academic data. The department serves as the data steward for all academic data and is therefore responsible for developing efficient and effective systems for collection, storage, update and distribution of data affecting all of the University’s academic functions.

Essential Job Duties:

The position is responsible for IT purchasing and setup for the department of Registration and Records. Maintain the department/divisions system licenses and access. Produce and distribute the weekly Data Processing Schedule linking system processing to student term dates to ensure that critical system processing is completed as required. Serve as the tier one point of contact for university personnel regarding SIS related issues. Perform ongoing testing of SIS and other systems as needed. Understand security set-up in SIS to assist the Technology Support Specialist position during peak times. Oversight of the design, development and implementation of Slate Applications for NDS, Readmission and C3 programs. Lan-tech duties for Joyner Visitor center and all division wide technology security training and updates.

Other Responsibilities:

Assists in answering departmental phone calls and email issues/questions. Participates in new student orientation and university commencement ceremonies.

Minimum Experience/Education:

High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Other Required Qualifications:

Knowledge of or ability to learn SIS

Knowledge of or ability to learn university policies and procedures governing the update of student data

Knowledge of or the ability to learn federal and state laws governing student records.

Preferred Qualifications:

Bachelor’s degree and experience with integrating new technologies.

Experience with computer hardware

Required License or Certification:


Valid NC Driver's License required:


Commercial Driver's License Required?:


Job Open Date:


Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):


Notice to Applicants:

This is a reposting. Previous applicants do not need to reapply.

This posting is scheduled to close at the end of the day on Tuesday, Jan. 26 (EST).

Special Instructions:

Please include a resume, cover letter and contact information for three professional references along with your completed online application.

Position Number:


Position Type:


Position Classification Band Title:

Technology Support Technician

Position Classification Band Level:


Position Classification Salary Range:

$31,200 - $71,944

Salary Grade Equivalency:


Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Evacuations/Natural Hazards

Time Limited Position:


Is this position partially or fully funded on ARRA stimulus monies?:


Department Id:

320201 - Registration And Records


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 1/23/2021
Application Due: 1/26/2021
Work Type: Full Time