DescriptionUniversity of Colorado | CU Anschutz Medical Campus
School of Medicine Dean’s Office, Community Practice Division 
Job Title: Administrative Assistant III Working Title: Certified Medical Assistant 
Position #00781101 – Requisition #19968

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

School of Medicine Dean’s Office, Community Practice Division has an opening for a full-time University Staff (unclassified) Administrative Assistant III (Patient Services Rep).

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here. 

Position Description:  

The University of Colorado | Anschutz Medical Campus is currently seeking applications for an Administrative Assistant III. This full-time 1.0FTE, University Staff (unclassified) position in the Dean’s Office School of Medicine, Community Practice Division will be responsible routine front-desk and administrative duties under the direction of the Office Manager/Physician.  Can expect to work with patients of all ages and at any or all sites. Under the direction of the Practice Manager and/or Lead Receptionist, greets, instructs and informs patients in completion of appropriate forms, HIPAA Notice of Privacy practices, waiting times, and answers non-medical questions. Checks patients in/out, verifies demographic and health plan information and accurately enters it into EPIC, collects payments, and schedules patient appointments. Directs other visitors and informs staff when visitors arrive for appointments. Performs office duties as directed including answering phones, taking messages, opening mail, assisting in retrieval of medical charts, chart preparation, charge entry, etc.

Duties and Responsibilities: 

• Acknowledges and welcomes patients and visitors; ensures positive customer service experience at all times
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• As directed, conveys information to patients and/or visitors
• Assistants or calls for assistance with patients with ambulatory difficulties
• Obtains registration information from patient for input into EPIC
• Verifies and/or updates demographic and health plan information
• Checks patients in and out of clinic
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
• Schedules appointments into EPIC according to Practice protocol
• Conveys schedule changes to appropriate staff
• Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
• Pulls patient charts, files information correctly info patient charts, and maintains filing system
• Prepares charts to clinic and/or Practice specifications
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts; posts all payments in patient record 
• Balances daily cash and collections
• Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
• Understands limits of responsibility by not providing medical advice to patients
• Attends inservice programs and staff meetings
• Performs all other duties/responsibilities as assigned
• Travel to other locations as needed

Examples of Work Performed: 
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes evidenced-based information skillfully; develops alternative solutions; works well in group problem-solving situations; uses rational thought processes when dealing with emotional topics. 

Customer Service - Manages difficult or emotional customer situations; responds promptly and properly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' points of view; gives and welcomes constructive feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports everyone's efforts to succeed. 

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long work hours when necessary to reach goals; completes tasks on time; notifies appropriate personnel with plan alterations. 

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly and with appropriate training and/or documented competencies. 

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:
The salary range (or hiring range) for this position has been established at $43,188 - $47,748

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
  
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu. 

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. 

QualificationsMinimum Qualifications:

• 1-2 years Patient Service experience in medical office setting
• Required Education:
  • High School diploma or GED

Required: Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

• 1 year of Epic experience 
• Experience with Microsoft Office Suite

Knowledge, Skills, and Abilities:

• Within scope of job, requires critical thinking skills, decisive judgment, and the ability to work well with others  
• Must be able to work in a fast-paced environment, and take appropriate actions at all times 
• Follows Standard Precautions using personal protective equipment (PPE) as required

Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jan 22, 2021
Unposting Date: Ongoing