IT Support Specialist II

Job description

UNT System Overview:

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. Over the past decade, combined UNTS enrollment has grown by more than 25 percent to nearly 44,000 students.

Posting Title:

IT Support Specialist II


SYS-IT Shared Services-925000

Job Location:


Salary Information:


Department Summary:

Information Technology Shared Services (ITSS) is a component of The University of North Texas System. The mission of ITSS is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.

IT Shared Services provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.

The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

Position Overview:

The IT Specialist II provides all technology and user support services as assigned. This position provides general supervision to various part-time student employees for the helpdesk, computer labs and videoconference room coordinators. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment is required.

Minimum Qualifications:

Associates degree in related field and two years of related computing work experience; prior experience with specific systems, equipment and software may be specified as needed by department; or any equivalent combination of education, training and experience.

Preferred Qualifications:

1. Thorough knowledge of PC and Mac software and hardware.
2. Experience with in-person, phone, and written customer support.
3. Excellent documentation and communication skills.
4. Professional experience in the information technology field.
5. Professional experience in a team-based environment.

Work Schedule:

Generally 8am – 5pm

Driving University Vehicle:


Security Sensitive:

This is a security sensitive position.

EEO Statement:

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title:

IT Support Specialist II

Physical Requirements:



•Provides helpdesk and general access lab day to day operations


•Ensures helpdesk staff are well trained in customer service principles and employ those principles when working with customers


•Tracks all helpdesk activities through work tracking system, assesses helpdesk effectiveness and identifies and implements improvements


•Ensures lab staff are well trained in customer service principles and employ those principles when working with customers


•Maintains lab supplies at appropriate levels


•Ensures lab staff is up to date with policies and procedures


•Identifies needs and coordinates or administers technical training for lab staff


•Manages video conference room coordinator staff


•Assesses campus software training needs through various measures


•Provides accessible, basic training on fundamental application software multiple times per semester interval (Spring, Summer, Fall)


•Develops or procures effective self-paced training to accommodate users as necessary


•Provides accessible, advanced training on select instructional equipment


•Maintains up-to-date knowledge of appropriate user services trends to support the University mission


•Provides accessible, advanced training on select software applications

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Job No:
Posted: 1/22/2021
Application Due: 2/10/2021
Work Type: Full Time