Help Desk Technician

Job description

Job location: Charlottesville, VA

Employment Type: Full-time
Posted data: 2021-03-09
Req: R0020944

The McIntire School of Commerce at the University of Virginia is seeking applications for a Help Desk Technician. Responsibilities will include, but not be limited to: Providing first- and second-tier technical support services to faculty, staff and students to ensure timely problem resolution, system data access and optimal experience. Provide support for desktop, mobile, and cloud-based technology and systems. Provide basic support for audio-visual technology and learning management systems, and route advanced support requests as needed. Provide non-technical guidance (directory assistance, lost and found, etc.) as needed.

The Help Desk Technician will provide courteous and helpful customer service to faculty, staff, students, and guests at the McIntire School of Commerce.


  • Bachelor's degree in Computer Science, MIS, Computer Engineering, or related discipline with one year of related work experience
  • At least 5 years of related work experience will be considered in lieu of a degree
  • Demonstrated ability to troubleshoot with both Mac and PC computers, printers, and classroom A/V equipment
  • Excellent written and oral communication skills
  • Proven ability to handle competing priorities and multi-taskStrong customer service skills with the ability to assist faculty, staff, and students with varying levels of technical knowledge

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.

The selected candidate will be required to complete a background check prior to their first day of employment per University policy.


PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search “Find Jobs”, and search for "R0020944". Complete an application online and see below for documents to attach.

PROCESS FOR EXTERNAL APPLICANTS: Please visit UVA job board, "R0020944" complete the application and see below for documents to attach. Please note that multiple documents can be uploaded in the box or you can combine them into one PDF.

Complete an application online and attach:

o CV

o Cover Letter

o Contact information for 3 references

***Please note that ALL requested documents MUST be uploaded into the resume/cv section of the application.***

The anticipated hourly rate is: $16.35 - $20.00

For questions about the application process please contact Rhiannon O'Coin, Academic Recruiter,

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.




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Job No:
Posted: 1/22/2021
Application Due: 4/2/2021
Work Type: Full Time