Advisor- Academic & Career

Traverse City
Jan 22, 2021
Employment Type
Full Time
Institution Type
Community College
Northwestern Michigan College
Department: Advising Job Title: Advisor Posting Date: 1/14/2021 Location: Osterlin Library FLSA Status: Exempt Supervisor: Director of Advising Salary: $51,116.00

Anticipated Starting Date: March 15, 2021

Excellent benefit package, including medical, dental, paid sick leave, and tuition benefit. For more details about benefits, go to and click on Salaries and Benefits, or request a copy from the Office of Human Resources.
Position Summary
The position provides comprehensive academic and transfer advising, and career counseling services for all NMC degrees, including developing and updating resources and tools, interpreting standardized assessments and transfer information. This position implements, and facilitates career development and exploration services. Advisors design and conduct staff and faculty development in advising related topics through the formulation of continued, comprehensive trainings and one­on­one consultation. To facilitate the transfer process advisors maintain vital external relationships with two and four­year institutions.
  • Masters degree in counseling or closely related field such as Psychology or Social Work Prior advising experience, including career advising and testing interpretation.

  • Preferred:
  • Myers­Briggs Type Indicator Certification or ability to obtain within one year of start date
  • Between 2 and 5 years in advising and/or student services roles working with college students and/or preparation.
  • Experience with degree planning and/or student success software.
  • Experience with Student Information System (SIS) preferred.

  • Essential Responsibilities
    (Critical) Provides both online and in­person comprehensive academic advising, career counseling, and transfer advising (i.e. educational planning and career exploration, goal establishment, course planning and selection, registration, transfer coordination, and graduation requirements) to facilitate student retention and completion.

    (Critical) Participates, provides expertise in the implementation of the Guided Pathways approach and strategic enrollment management strategies related to student retention and on­time completion.

    (Critical) Provides students opportunity to discuss academic goals, concerns, and issues while providing the freedom and security for students to discuss academic and life issues that may impede or interfere with those goals.

    (Critical) Develops a strategic academic advising plan for individual students? facilitates student comprehension of degree program, sequencing of courses, and, where necessary, intervenes with support resources, and referrals to other Student Services areas.

    (Critical) Designs and implements program of targeted academic advising for all at­risk, probationary, suspended and re­instated students including the development of an academic plan for success, persistence and on­time completion.

    (Critical) Assesses and analyzes the needs of unique student populations to inform the development of critical interventions, strategies and programs.

    (Critical) Uses data to plan and maintain systematic and frequent contact with advisees and coordinates communications to students regarding registration, academic probation, and career development.

    (Critical) Maintains thorough knowledge of campus and community resources to conduct needs assessments and inform/refer students as appropriate. Considers financial aid impact of academic decisions.

    (Critical) Develops and/or facilitates resources, special campus­wide events and programs related to comprehensive academic and transfer advising and career counseling.

    (Critical) Creates strategic plan for assisting students in decision­making, to facilitate informed career and program of study decisions and subsequent course selections through guided discussion, use of various resources, and/or individual/group interpretation of standardized career assessments.

    (Critical) Establishes and executes advising and career counseling learning outcomes to implement “advising as teaching” across the institution to encourage student growth and development of decision­making, goal setting, and self­advocacy competencies.

    (Critical) Enhances Advising Center functions using technology to facilitate online advising, student use of resources, and career development and exploration, including webpage editing and online program/training development.

    (Critical) Regularly conducts confidential conversations with students, staff, faculty and administrators. Manages confidential information with tact, discretion, and in compliance with FERPA regulations per institutional policies.

    (Critical) Provides expertise, training, and assistance to faculty regarding transfer information including the development and maintenance of transfer guides, course equivalencies, college websites, and Michigan Transfer Agreement (MTA) information.

    (Critical) Serves as liaison and fosters intentional relationships with faculty advisors, department chairs, and Student Services personnel? creates and coordinates new advisor training and ongoing advisor development.

    (Critical) Establishes and maintains working relationships with university partners and acts as liaison to four­year institutions and University Center partners in the development and maintenance of transfer information and contacts.

    (Critical) Collaborates with on­campus offices and departments to provide seamless communication and services to students.

    (Critical) Serves as the central resource regarding NMC policies and procedures for students, faculty and staff as related to academic and career decisions.

    (Critical) Adapts academic advising and career counseling practices to respond to market changes and to meet community needs. Expands services for dual enrolled and early college students to align institutional practices with statewide trends and the Michigan Postsecondary Enrollment Options Act.
    Foundational Competencies

    ETHICAL BEHAVIOR AND INTEGRITY Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example? words and actions are consistently aligned.

    COMMITMENT TO LIFELONG LEARNING Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.


    to excellence and to providing quality service to learners, co­workers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.


    environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.

    AGILITY/ ADAPTABILITY/ TOLERANCE FOR AMBIGUITY Easily adjusts to organizational and environmental changes? adapts responses and tactics to shifting or evolving situations? deals effectively with ambiguity and uncertainty.

    VALUING ALL PEOPLE Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, co­workers, and direct reports respectfully and fairly.

    COLLABORATION/TEAMWORK Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team, a culture of inclusion. Collaborates across boundaries. Looks at problem solving at the institutional level (not just in own area or department). Open to sharing resources, working with other departments and organizations.

    ACCOUNTABILITY/PERSONAL RESPONSIBILITY Meets commitments and keeps promises? gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals.

    General Competencies
    Building Effective Relationships Competency Source: Internal Importance: Critical

    Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Is approachable? makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.


    Level 5 Advanced: Develops and proactively uses networks, both inside and outside the college? presents controversial findings tactfully in even the most sensitive situations? mediates disputes? approaches even the most difficult situations with empathy and interest.

    Communications / Active Listening Competency Source: Internal Importance: Critical


    Has good sense of who needs to know what and keeps others informed. Level 5 Advanced: listens openly and non­defensively? asks probing,

    Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention? listens without interrupting. Seeks to understand others' points of view. Interprets both the words spoken and the non­verbal cues used by others.

    insightful questions to gain critical information? composes effective communications regarding highly sensitive matters.

    Global Awareness / Internationally Skilled
    Competency Source: Internal

    Importance: Very Important


    Understands the complexities and interdependency of world events and Level 4 Proficient +: Somewhat greater than Proficient: Understands the

    issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is self­ aware about identity and culture? demonstrates sensitivity and respect for differences.

    complexities and interdependency of world events and issues? understands one's own culture and history in relationship to others? is open to new opportunities, ideas and ways of thinking? is comfortable with ambiguity and unfamiliar situations.

    Strategic Understanding / Leadership Competency Source: Internal Importance: Critical

    Explains how their role supports NMC's mission and vision.


    Level 4 Proficient +: Somewhat greater than Proficient: Identifies the

    Recognizes opportunities to help the organization accomplish its goals. trends in the world and within higher education that will impact the

    Considers a broad range of internal and external factors in establishing goals and priorities. Consistently ensures a fit between individual or group actions and the organizational mission/strategy.

    organization? thinks broadly, placing current task or issue in the context of long­term implications? considers the impact of decisions on areas outside their own.

    Functional Competencies
    Analytical Skills (Generic) Competency Source: HRToolbench Importance: Critical

    Frames issues and problems? collects information, identifies options? weighs the pros and cons, and recommends a course of action.

    Conflict Management (Generic) Competency Source: HRToolbench Importance: Critical

    Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.


    Level 5 Advanced: Leads analytical teams to address complex problems? recognizes the strategic implications of problems and potential solutions.
    Level 5 Advanced: Regarded professionally as an expert in managing and resolving multiple and diverse situations involving conflict, grievances, confrontations, or disagreements to minimize negative personal impact.

    Courage (Generic) Advanced

    Competency Source: Internal

    Importance: Critical

    Deals in a straightforward manner with difficult issues? addresses them before they become major problems. A strong voice, candid but tactful, diplomatic. Will speak up, stand alone, if necessary. Will challenge the status quo when change is needed (e.g. policy changes to better serve learner or co­workers.) Takes tough, principled stands even if they are unpopular. Has the courage to make decisions that may not be immediately understood? makes hard decisions even when unpopular.

    Customer Service Focus (Generic) Competency Source: Internal Importance: Critical

    Is positive and professional in appearance and demeanor. Personifies role model as a service provider. Responds to customer needs with respect and courtesy. Respects diverse groups. Takes ownership of customer concerns or problems. Offers sincere apologies and makes genuine attempts to fix problems. Quickly resolves customer service problems to the extent of employee's authority. Is a creative solution finder. Confidentiality is kept. Patiently and effectively deals with angry customers. Looks at things from the perspective of the learner/customer. Confronts negative attitudes of co­workers.

    Decision Making (Generic) Competency Source: Internal Importance: Critical

    Makes sound, well­informed, and objective decisions. Perceives the impact and implications of decisions. Commits to action, even in uncertain situations, to accomplish organizational goals.

    Financial Management (Leadership / Management)
    Competency Source: HRToolbench

    Importance: Important

    Plans, justifies, and prepares the budget for programs or projects? accounts for and monitors funds and expenditures to ensure cost­ effective programs and projects? assesses the financial condition of the organization.

    Presentation Skills (Generic) Competency Source: Internal Importance: Critical

    Makes clear and effective formal presentations. Uses audiovisual aids, technology tools, and other supporting material effectively. Adapts communication for different audiences. Handles questions and answer sessions well.

    Problem Solving (Generic) Competency Source: Internal Importance: Critical

    Diagnoses a situation and determines what relevant information and/or procedure to use? uses reason to generate and evaluate alternatives and to determine a course of action.

    Written Communication (Generic) Competency Source: HRToolbench Importance: Critical

    Recognizes or uses correct English grammar, punctuation, and spelling? communicates information (e.g., facts, ideas, or messages) in a clear, concise, and organized manner with content and wording appropriate for the intended audience.

    Level 5 Advanced: Demonstrates confidence without arrogance? recognizes when decisions and/or actions are needed quickly and when postponing is appropriate? able to take unpopular stands and describe these in terms that generate respect? addresses performance or other difficult issues firmly and in a timely manner? doesn't allow problems to fester.
    Level 5 Advanced: Confronts negative attitudes of co­workers? identifies, recommends, and initiates solutions to problems and processes? expertise is sufficient to handle even the most complex service issues.


    Level 5 Advanced: Makes decisions that are complicated by the number and nature of existing controls, regulatory guidance, overlapping requirements, or organizational considerations that have an impact on the ability to apply established methods? implements operational decisions when consequences include adverse impact.
    Level 2 Basic +: Somewhat greater than Basic: Plans, justifies, and prepares the budget for a single program or project? accounts for and monitors funds and expenditures to ensure cost­effective support of the program or project? assesses the financial condition of the program or project.
    Level 5 Advanced: Adapts the content and delivery of formal presentations to fit the needs of the audience? explains complex concepts that are easily understood by the non­technical constituents? speaks with poise and composure on controversial topics? presents information in an engaging and persuasive manner.
    Level 5 Advanced: Creates precedent­setting solutions to complex problems? identifies areas of potential problems or vulnerabilities and generates alternatives to safeguard or minimize those vulnerabilities? develops and proposes a strategic alternate method to solve problems or requirements.

    Level 5 Advanced: Understands subtleties of tone and content in reading material? composes effective written communications regarding highly complex matters? presents highly complex information clearly in writing without oversimplifying? uses effective word choices and examples to ensure understanding.

    Leadership Scope

    Supervises a single work unit within a department, or is an intermediate­level professional individual contributor.


    Instruct and train others

    Build consensus by drawing together the ideas of others

    Take calculated and responsible risks Provide guidance and stability

    Share special or technical information with others Guide or facilitate projects

    Bring commitment and drive into the workplace. Lead by example

    Serve as a spokesperson or advocate Assign work activities

    Plan work

    Serve as a role model

    Empower others to take responsibility and to be accountable

    Develop and execute strategic plans

    Subordinates Direct: Indirect: 3

    Tools and Equipment

    A3s MS Power Point

    Calculator MS Word

    Career Coach Myers­Briggs Type Indicator – MBTI

    Copy Machine Printer

    Desk Top Computer Scanner

    Fax Machine Strengths Finder

    Google Mail Strong Interest Inventory

    Lap Top Computer Telephone

    MS Excel Web Development tools

    Education and Experience
    Preferred Education: Master's Degree

    Preferred Experience: Between 2 and 5 years

    Work Environment

    Lifting Activities





    Most Frequently Lifted Object

    Under 10 lbs.

    Waist level

    1 ­ 9 feet

    Several times per day

    Heaviest Object Lifted

    10 ­ 19 lbs.

    Waist level

    1 ­ 9 feet


    Non­Lifting Repetitive Activities Arm Movement Continuously Bending Occasionally Crouching Occasionally Gripping Continuously

    Leg Movement Continuously Sitting Continuously

    Standing Several times per day Talking Continuously

    Typing Continuously Walking Several times per day Writing Several times per day

    Other Physical Demands
    Close visual work Extended work hours Irregular working hours Prolonged visual work Travel (less than 10%)

    Mental Demands
    Complicated Planning

    Exercising Independent Judgment Intense Concentration

    Minimal Guidance or Direction Persuading Others

    Rapid Decision Making

    Other Challenges
    Precise accuracy requirements

    Safeguarding organization assets and property

    Contacts with Others

    Internal Contacts



    Employees in your own work unit or department

    Interact with or advise


    Employees in your function

    Interact with or advise


    Managers in your function

    Interact with or advise


    Senior executives in your function

    Interact with or advise

    Several times per week

    Employees in departments outside your function

    Interact with or advise


    Managers in departments outside your function

    Interact with or advise

    Several times per week

    Senior executives outside your function

    Share Information


    Executive leadership

    None/Very Little Contact

    None/Very little contact

    External Contacts



    Vendors, Suppliers, Subcontractors

    Investigate or Research


    Accountants, Attorneys, Consultants

    None/Very Little Contact

    None/Very little contact

    Federal/State Regulatory and Compliance Authorities

    Share Information

    Several times per week

    Strategic Business Partners

    Interact with or advise



    Interact with or advise


    How to Apply: All applicants are required to apply online at Applications received by 4:30 pm on Friday, February 5, 2021, will receive first consideration. The position will remain open until filled. Please call 231-995-1025 for questions or assistance.
    Special Instructions to Applicants Applicants must include a cover letter and a copy of their transcripts for all degrees earned pertaining to the position. Official transcripts will be required of the finalist. Please attach a cover letter and unofficial transcripts to your application. Transcripts can either be mailed or emailed to: [email protected] Attention: Human Resources Northwestern Michigan College 1701 E. Front Street Traverse City, MI 49686

    Copyright ©2017 Inc. All rights reserved.

    Posted by the FREE value-added recruitment advertising agency