Student Services Specialist
- Employer
- University of North Carolina at Chapel Hill
- Location
- Chapel Hill, NC
View more
- Administrative Jobs
- Student Affairs, Student Activities & Services
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Temporary Staff (SHRA)
Job Title:Student Services Specialist
Department Name:Health Policy and Management - 461001
Vacancy ID:S017251
Position Posting Category:Student Services
Hiring Range:$17.00-$22.00/per hour
Full-time/Part-time:Part-Time Temporary
If part-time, how many hours per week?:30
Work Schedule:Flexible between 8am – 6pm, Monday – Friday
Estimated Duration of Appointment:6 months not to exceed 11 months
Posting Open Date:01/14/2021
Posting Close Date:01/26/2021
Description of Work:The Department of Health Policy & Management (HPM) is seeking a part-time Academic Program Support Coordinator (APSC) to provide support for academic program directors and faculty, student award processes, and departmental course scheduling and registrar functions, including but not limited to the following.
•Admissions Support – Support assigned degree-program directors with technical, logistical, and administrative assistance during admissions and recruitment processes. Ensure reviewers have access to the application system. Monitor applications and provide status reports to admissions committee members. Schedule, support and attend admissions committee meetings. In coordination with the program director, schedule applicant interviews.
•Event Planning – Assist with student event planning, arranging Zoom or other remote platform events as needed. When events are held in person, activities may include logistical support such as reserving space, arranging audio-visual support and catering or making food purchases, setting up for the event and breaking down afterward.
•Communications – Work with Academic Coordinators and program directors to update program manuals and other program materials. Ensure on-line program materials are up-to-date. Work with program directors to develop student informational materials for recruitment, orientation, and other events.
•Course Scheduling Support – Serve as primary staff support for course maintenance for all degrees and certificates in the department. Maintain the Master Course Schedule (spreadsheet) for the department. Provide timely and accurate reporting and respond promptly to stakeholder inquiries related to course schedules. Assist students in obtaining appropriate course registration permissions and with registering for restricted courses as needed. Track and provide reports on course enrollments to leadership.
•Student Funding Processes: Coordinate departmental student award selections, including recruitment awards and merit awards. Manage department awards in the Gillings School awards database. Generate correct notification letters and track student responses for recruitment awards.
•Coordinate textbook orders each semester within the deadlines provided by Student Stores.
Note that this position will be primarily remote initially, but will eventually require in-person attendance at the UNC-Chapel Hill campus. For remote work, the selected applicant will be expected to have regular access to secure high-speed internet service and a fully functional personal computer system running Windows 10 or equivalent/greater operating system with Zoom videoconferencing capability.
Education and Experience:Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Prefer at least one year experience working in a student services or academic administrative environment or other similar relevant capacity. Requires excellent verbal and written communication skills, as well as experience with or capacity to learn quickly the UNC systems for course scheduling, registration, student funding, and other related processes. Requires proficiency using Microsoft Office software products.
This position requires a strong customer orientation and the ability to develop and maintain productive relationships with program faculty, Gillings Office of Student Affairs staff, students and HPM staff. The candidate selected for this role must have the ability to collect and input accurate and complete data, independently research policies and procedures to resolve routine student services matters and to solve problems of moderate complexity. Requires the ability to develop and compile complete and accurate reports needed to inform the recruitment and admissions processes, to identify enrollment trends, and to support leadership decisions in the department. The position requires a strong ability to be self-directed in managing workload; meeting deadlines; learning systems, policies, procedures, and academic program requirements.
Equal Opportunity Employer Statement:The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Stimulus/ARRA Funded:No
Temporary Employment Policies:Organization
The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.
Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.
Undergraduate Enrollment: 19,117
Graduate/Professional Enrollment: 10,894
Total Student Enrollment: 30,011
Founded: 1789, as the first state university in the United States
Type of Institution: Public, four-year
Undergraduate Admission: 15,961
Graduate/Professional Enrollment: 10,039
Total Student Enrollment: 26,000
Faculty: 3,000
Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent
Faculty/student ratio: 1/14
Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.
Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.
Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.
Size of freshman class: Approximately 3,400
Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.
Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!
Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu
Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu
Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.
Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career
Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.
Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.
Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci
The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad
The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors
Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.
UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.
UNC offers ROTC programs in all branches of national military service.
Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.
Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm
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