Applications Analyst II

Job description

School of Medicine:

Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve humanhealth locally and around the globe.

Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Applications Analyst II

Occupational Summary

The Applications group in the Office of Academic Solutions and Information Systems (OASIS) builds, implements and supports software and data solutions for Duke’s research community. The OASIS dev analyst role combines several traditional roles including business analyst, QA analyst, system expert, and project manager. Dev analysts work collaboratively with the business units and the software development teams to envision, design, develop, test, document and support custom software solutions.

We are looking for a motivated self-starter with excellent organizational and communication skills to coordinate the development of custom software. The ideal candidate has advanced knowledge of research administration processes and experience managing software development projects.

Note: Grant deadlines and production releases will require availability outside of normal business hours.

Work Performed

Analysis & Development (20%)

  • Observe, interview, and meet with users to identify business needs
  • Translate business needs into functional requirements
  • Propose navigation models and develop screen mock-ups for prototype development
  • Plan and conduct meetings with users to present prototypes and refine system requirements
  • Build software development roadmap for major projects
  • Oversee development process to ensure that project milestones are met
  • Advise stakeholders on competing priorities and suggest alternatives for moving forward with project work and also providing added value to existing applications
  • Ensure that enhancements, bug fixes, and technology upgrades to existing applications are completed in a timely manner and in accordance with stakeholder priorities
  • Mentor less senior analysts
  • Establish dev analyst project management and analysis processes

Software Testing (40%)

  • Plan and coordinate system testing for new applications and features
  • Develop feature acceptance criteria
  • Oversee regression testing of existing applications
  • Consult with support analysts and developers to identify gaps in automated tests
  • Develop and execute usability tests to identify user interface shortfalls, validate design elements, and discriminate among alternative designs

Implementation (10%)

  • Plan, coordinate and oversee implementation of major production releases
  • Develop communication strategy for major production releases

User Support & Documentation (30%)

  • Oversee development and maintenance of help systems and user manuals
  • Coordinate user communication
  • Participate in OASIS Application Development firewatch pager rotation
  • Provide third-level end user support for OASIS Application Development applications
  • Prepare and deliver presentations to systems users and others as necessary

Other Responsibilities

Professional Development

  • Stay current on software development tools and technologies, databases, and operating systems
  • Seek and take advantage of opportunities to expand knowledge of software development tools and technologies
  • Demonstrate a willingness to accept new or additional responsibility


  • Deliver high-quality solutions in a timely manner
  • Identify opportunities to enhance the quality and cost-effectiveness of custom software services across the organization
  • Create and adapt processes and procedures to maximize efficiency
  • Explore technologies that will enable automation

Required Qualifications at this Level


Bachelor's degree in a related field, or equivalent combination of education and technical experience required.


Three years of directly related experience is required.

Extensive knowledge of research administration (specifically, grants and/or compliance) processes and experience managing software development projects is preferred.


Delegation – advanced ability to:

  • assign tasks and follow up through effective communication
  • monitor performance against targets

Planning and Organization advanced ability to:

  • organize work and prioritize tasks
  • set deadlines and review progress against plan
  • manage agile development cycles (e.g., requirements, scope, risk and issue management)

Risk Management – advanced ability to:

  • identify risks of negative outcomes, measure impact
  • recognize when to escalate and minimize risk through corrective action

Business Analysis

  • Advanced ability to collaborate with individual contributors or managers to define business process issues and implement creative solutions
  • Advanced knowledge of research administration systems and business processes
  • Advanced problem-solving skills
  • Advanced facilitation and collaboration skills
  • Advanced negotiation and consensus-driving skills

This job description describes the general nature and level of work assigned to this position. It is not intended to be an exhaustive list of all duties and responsibilities. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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Job No:
Posted: 1/22/2021
Application Due: 3/23/2021
Work Type: Full Time