Applications Analyst II
- Employer
- Duke University
- Location
- Office of Academic Solutions & Informati
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- Administrative Jobs
- Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
School of Medicine:
Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve humanhealth locally and around the globe.
Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.
Applications Analyst II
Occupational Summary
The Applications group in the Office of Academic Solutions and Information Systems (OASIS) builds, implements and supports software and data solutions for Duke’s research community. The OASIS dev analyst role combines several traditional roles including business analyst, QA analyst, system expert, and project manager. Dev analysts work collaboratively with the business units and the software development teams to envision, design, develop, test, document and support custom software solutions.
We are looking for a motivated self-starter with excellent organizational and communication skills to coordinate the development of custom software. The ideal candidate has advanced knowledge of research administration processes and experience managing software development projects.
Note: Grant deadlines and production releases will require availability outside of normal business hours.
Work Performed
Analysis & Development (20%)
- Observe, interview, and meet with users to identify business needs
- Translate business needs into functional requirements
- Propose navigation models and develop screen mock-ups for prototype development
- Plan and conduct meetings with users to present prototypes and refine system requirements
- Build software development roadmap for major projects
- Oversee development process to ensure that project milestones are met
- Advise stakeholders on competing priorities and suggest alternatives for moving forward with project work and also providing added value to existing applications
- Ensure that enhancements, bug fixes, and technology upgrades to existing applications are completed in a timely manner and in accordance with stakeholder priorities
- Mentor less senior analysts
- Establish dev analyst project management and analysis processes
Software Testing (40%)
- Plan and coordinate system testing for new applications and features
- Develop feature acceptance criteria
- Oversee regression testing of existing applications
- Consult with support analysts and developers to identify gaps in automated tests
- Develop and execute usability tests to identify user interface shortfalls, validate design elements, and discriminate among alternative designs
Implementation (10%)
- Plan, coordinate and oversee implementation of major production releases
- Develop communication strategy for major production releases
User Support & Documentation (30%)
- Oversee development and maintenance of help systems and user manuals
- Coordinate user communication
- Participate in OASIS Application Development firewatch pager rotation
- Provide third-level end user support for OASIS Application Development applications
- Prepare and deliver presentations to systems users and others as necessary
Other Responsibilities
Professional Development
- Stay current on software development tools and technologies, databases, and operating systems
- Seek and take advantage of opportunities to expand knowledge of software development tools and technologies
- Demonstrate a willingness to accept new or additional responsibility
Efficiency
- Deliver high-quality solutions in a timely manner
- Identify opportunities to enhance the quality and cost-effectiveness of custom software services across the organization
- Create and adapt processes and procedures to maximize efficiency
- Explore technologies that will enable automation
Required Qualifications at this Level
Education/Training:
Bachelor's degree in a related field, or equivalent combination of education and technical experience required.
Experience:
Three years of directly related experience is required.
Extensive knowledge of research administration (specifically, grants and/or compliance) processes and experience managing software development projects is preferred.
Skills
Delegation – advanced ability to:
- assign tasks and follow up through effective communication
- monitor performance against targets
Planning and Organization advanced ability to:
- organize work and prioritize tasks
- set deadlines and review progress against plan
- manage agile development cycles (e.g., requirements, scope, risk and issue management)
Risk Management – advanced ability to:
- identify risks of negative outcomes, measure impact
- recognize when to escalate and minimize risk through corrective action
Business Analysis
- Advanced ability to collaborate with individual contributors or managers to define business process issues and implement creative solutions
- Advanced knowledge of research administration systems and business processes
- Advanced problem-solving skills
- Advanced facilitation and collaboration skills
- Advanced negotiation and consensus-driving skills
This job description describes the general nature and level of work assigned to this position. It is not intended to be an exhaustive list of all duties and responsibilities. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Organization
History
Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.
As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.
Duke maintains a historic affiliation with the United Methodist Church.
Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.
Mission Statement
"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'
“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”
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