Residential Life - Program Manager II of Student Support Services, 77906
Location: UMKC Volker Campus
Full/Part Time: Full-Time
Job ID: 35360
Division of Student Affairs - Residential LifeJob Description The University of Missouri Kansas City is seeking a Program Manager II Student Support Services in Residential Life. This position will be accountable for the development of strategies for occupancy management including forecasting, the student contracting and assignment process, management of the housing software and housing website, development and implementation of administrative/business policies and processes, departmental customer service initiatives, and student communications. Responsibilities include but are not limited to:
- Forecast, plan and oversee the Residential Life occupancy strategy; oversee occupancy target development and planning in conjunction with department leadershipAnalysis and improvement of business processes; ensure policies, procedures and practices are efficient, effective and evolvingProvide weekly reports of occupancy, completed contracts and submitted cancellationsEstablish and maintain strategies and practices that outline the application, contracting and assignment process; manage housing & conferencing software, coordinate development of contracts, oversee room assignmentsEnsure that residents and their families are provided high quality and timely service Work collaboratively with representatives of other University departments (Cashier, Registrar, Parking & Transportation, ID office, International Student Affairs, etc.) in coordinated service to studentsWork collaboratively with Conference Services and Residential Life staff in implementation of housing aspects of conferencesPost Residential Life charges in housing software system and ensure they post accurately to student accountsPrepare invoices for camps and conferences that are accommodated in Residential Life facilitiesEnsure and develop superior communications that support the department's reputation and align with campus and departmental priorities; manage the Residential Life websiteSupervise, train, and mentor 3 student staff
- Additional duties assigned
A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessaryPreferred Qualifications
Experience with StarRez software or similar housing assignment application.Full Time/Part Time
Full time, benefit-eligibleSalary
$47,476 - $53,000 annualApplication Deadline
January 31, 2021Application Instructions
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.
Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
If you are experiencing technical problems, please call (800) 488-5288.Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.
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