Residential Life - Program Manager II of Student Support Services, 77906

UMKC Volker Campus
Jan 21, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title: Residential Life - Program Manager II of Student Support Services, 77906
Location: UMKC Volker Campus
Full/Part Time: Full-Time
Job ID: 35360
Hiring Department

Division of Student Affairs - Residential Life

Job Description The University of Missouri Kansas City is seeking a Program Manager II Student Support Services in Residential Life. This position will be accountable for the development of strategies for occupancy management including forecasting, the student contracting and assignment process, management of the housing software and housing website, development and implementation of administrative/business policies and processes, departmental customer service initiatives, and student communications.

Responsibilities include but are not limited to:

    Forecast, plan and oversee the Residential Life occupancy strategy; oversee occupancy target development and planning in conjunction with department leadershipAnalysis and improvement of business processes; ensure policies, procedures and practices are efficient, effective and evolvingProvide weekly reports of occupancy, completed contracts and submitted cancellationsEstablish and maintain strategies and practices that outline the application, contracting and assignment process; manage housing & conferencing software, coordinate development of contracts, oversee room assignmentsEnsure that residents and their families are provided high quality and timely service Work collaboratively with representatives of other University departments (Cashier, Registrar, Parking & Transportation, ID office, International Student Affairs, etc.) in coordinated service to studentsWork collaboratively with Conference Services and Residential Life staff in implementation of housing aspects of conferencesPost Residential Life charges in housing software system and ensure they post accurately to student accountsPrepare invoices for camps and conferences that are accommodated in Residential Life facilitiesEnsure and develop superior communications that support the department's reputation and align with campus and departmental priorities; manage the Residential Life websiteSupervise, train, and mentor 3 student staff
  • Additional duties assigned
Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Experience with StarRez software or similar housing assignment application.

Full Time/Part Time

Full time, benefit-eligible


$47,476 - $53,000 annual

Application Deadline

January 31, 2021

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:

UMKC Statement on Diversity

UMKC values diversity as central to its mission as an urban-serving research university and as a driver of excellence in teaching and learning. UMKC embraces a broad spectrum of diversities, including race, ethnicity, culture, nationality, gender, age, sexual orientation, disability, linguistic ability, learning style, religion, socioeconomic and veteran status, life experiences, educational level and family structure. For more information on our diversity mission, visit the Office of Diversity and Inclusion website:

UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city’s life and energy influence everything that happens here. We are Kansas City’s university and we can’t wait for you to join us! Find out more about UMKC in the About UMKC section of our website.

Details about UMKC’s community and the benefits of being an employee can be found on our careers page.

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