Director of Work Request Center and Supplies & Materials

Job description

Posting Number:


Working Title:

Director of Work Request Center and Supplies & Materials


FMD Work Request Center

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department:

The UGA Facilities Management Division is the largest of 7 divisions reporting to the Vice President for Finance and Administration. The exceptional staff of over 800 personnel within the Facilities Management Division manage, operate and maintain campus landscapes, buildings and infrastructure to promote the long-term sustainability of the University of Georgia.

College/Unit/Department website:

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday to Friday 8 to 5 with occasional nights and weekends as needed.

Advertised Salary:

Commensurate upon experience

Posting Date:


Open until filled:


Proposed Starting Date:


Special Instructions to Applicants:

Applicant screening will begin immediately. Candidates are encouraged to submit their materials by Sunday, January 31, 2021; however, screening will continue until the position is filled. The application packet should include a cover letter detailing how the applicant’s credentials and experience meet the needs, responsibilities, and qualifications stated above; a current resume; and contact information for three references (who will not be contacted without further correspondence with the applicant).

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

Director. Subdivision/Unit AD



Job Family:




Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

Bachelors in business administration, public administration, human resources, management, leadership or related course of study. Experience managing complex organizational units preferred.

Position Summary:

This is a senior leadership position within the Facilities Management Division of the Office of Finance and Administration. This position reports to the Senior Director for Services The Director manages the daily operations of the FMD Work Request Center and Supplies and Materials Department. This includes budgetary and personnel authority over each department. It directs facilities strategies with campus constituents to ensure process improvement with FMD work management services and functions as FMD’s point of contact for campus work processes and scope of work matters. The position also provides oversight of the inventory management process for the warehouse, including regular cycle counts and annual comprehensive inventory. Additionally, the position directs the material issue and reprocurement process for all preventive maintenance, custodial supplies and the majority of repair materials. The position has management of the NAPA Integrated Business Solution contract agreement that provides repair part support to the automotive center and bus maintenance, and soon to be expanded to include grounds maintenance equipment part support.

Knowledge, Skills, Abilities and/or Competencies:

  • Understanding of building systems and structure requirements related to mechanical, electrical, plumbing systems, utility systems, and building codes related to ADA.
  • Knowledge of construction processes and various construction procurement methodologies and building codes.
    or custodial management environment.
    *Financial Management – Experience managing a large annual operating budget.
  • Communication and Analytical Skills – Communicate, both verbally and in writing, to a diverse audience, and possess a knowledge of appropriate escalation protocols. Analytical skills and a strong business acumen.
  • Customer Service Skills – Understanding of modern customer service theories, practices and methods, and how to apply them.
  • Managerial Complexity – Handle multiple tasks at once, and be able to determine appropriate priorities. Independent interpretations and decisions that are in the best interest of the organization, and that are consistent with the objectives of senior leadership.
  • Computer Skills – Knowledge of business application software and familiar with the use of a computerized maintenance-management software program.

Physical Demands:

• Traveling to various buildings on campus.
• Occasional walking, or climbing stairs
• Performing computer functions potentially for numerous hours/day.
• Functioning in an essential personnel role, which may include an extended on-campus presence during local, regional, or national emergencies.
• Other light office work.
• Sitting and/or standing for long periods.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Provide overall managerial oversight for Work Request Center and Material and Supplies. Set the strategic direction for the group, as well as ensure the group’s operational components are performing effectively and efficiently. Identify and implement best practices for the department and develop metrics to evaluate and manage performance as well as bring innovation and emerging trends to the department.

Percentage of time:



Develop, engage staff and customers to ensure satisfactory customer experience. Answer questions and provide data based feedback to ensure facilities work progress is shared between FMD, end users and other stakeholders. To include work processes to ensure satisfactory customer service related to UGA FMD facilities issues.

Percentage of time:



Oversee human resources management, implementation of training and quality control. Monitor staffing needs to ensure most efficient use of resources. Collaborate with FMD Human Resources to ensure proper hiring and evaluation of all assigned employees. Develop and implement work standards and training that contribute to the personal and professional development of employees and maintain high quality standards.

Percentage of time:



Responsible for fiscal management of the Services department. This duty includes budget development, implementation, interpretation and periodic review of assigned units.

Percentage of time:



Conduct facility meetings with internal/external stakeholders to ensure facility maintenance concerns, projected/planned work, and work analysis is carried out in satisfactory manner.

Percentage of time:





Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 1/21/2021
Application Due: 2/10/2021
Work Type: Full Time