Applications Administrator, Department of Information Systems

Job description

Job location: Winston Salem, NC

Employment Type: Full-time
Posted data: 2021-01-19
Req: R0002947
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Responsible for administering, configuring, troubleshooting and managing University’s Student Information System (SIS) and related applications. Deep knowledge of these systems combined with excellent logical reasoning is critically important in assisting end-users and achieving the team goals.

Job Description

Essential Functions:

  • Serves as subject matter expert in application administration, installation, configuration and implementation. Researches trends and methodology and makes recommendations to improve the University’s application environments (e.g. Ellucian Banner, Workday).

  • Evaluates issues and suggests technical solutions.

  • Works with business partners, senior management, and internal/external customers to plan new or enhance existing University applications.

  • Maintains high-level knowledge of the business processes related to the University systems.

  • Determines methods and procedures for application administration and provides mentoring and direction to team members.

  • Responsible for the administration, maintenance, operational support, troubleshooting, documentation and configuration management of University applications.

  • Monitors and maintains application security.

  • Identifies and resolves root causes of issues and provides tier-2 support to internal and external customers.

  • Accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the University or its students, faculty, or staff. Accessing or disclosing such information or data must be deemed necessary for the performance of one’s job responsibilities and must be authorized by the employee’s supervisor.

  • Availability to work after hours and/or weekends and on-call, as specified by supervisor.

  • Performs other duties as assigned.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor's degree in Computer Science or a related technical field is strongly preferred. Candidates holding a bachelor’s degree in STEM fields are also encouraged to apply.

  • Six to twelve years of relevant professional experience or an equivalent combination of education and experience.

  • Experience with higher education applications including but not limited to the following: Ellucian Banner, and Banner-related applications like UC4 and DegreeWorks.

  • Requires extensive knowledge of Linux and familiarity with shell programming and scripting.

  • Knowledge of container technology (e.g. AWS ECS, Docker, Kubernetes).

  • Ability to work on problems of diverse scope and complexity.

  • Uses professional knowledge and technical or advanced business concepts to develop advanced approaches or resolve critical technical and/or business problems.

  • Ability to work autonomously; receives no instruction on routine work and general instructions on new assignments.

  • Knowledge of superior customer service standards and practices.

  • Effective time management, prioritization, and decision making skills when managing multiple competing projects and timelines.

Preferred Education, Knowledge, Skills, Abilities:

  • Familiarity with higher education administrative business processes.

  • Ability to develop programs with programming languages such as bash or Python.

  • Familiarity with continuous integration tools such as Git, Jenkins, Bitbucket, Jira.

  • Strong SQL and PL/SQL skills.

  • Familiarity with web application protocols (DNS, HTTP/HTTPS, TCP/IP).

  • Strong troubleshooting skills especially web application troubleshooting. Familiarity with the browser developer console.

  • Familiarity with Amazon Web Services (AWS).


  • Responsible for own work only.

  • May provide guidance to less experienced administrators.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.




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Job No:
Posted: 1/20/2021
Application Due: 4/20/2021
Work Type: Full Time