IT Tech Specialist IV - Oit Service Centers

Knoxville, TN
Jan 20, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
DescriptionUniversity of Tennessee
Office of Information Technology
IT Technical Specialist IV

Regular Full-time 

Acts as a customer liaison between OIT and University departments or associated entities to determine their telephony and network needs.  Oversees the planning, design, coordination, support and installation of telephony and network equipment and services.  Coordinates with other University entities to provide required telephone and network requirements for capital projects.  

Duties and Responsibilities:
Provides technical assistance, instruction, and consultation for the resolution of problems
Possesses and maintains technical knowledge of telephony and networking systems in order to provide user support and design solutions
Possesses and maintains an advanced knowledge of customer management system/database, specifically Communications systems platforms, in order to provide support to users
Attend software classes & seminars
Provide analytical support for the Communications Group 
Research documentation for solutions
Evaluate troubles and escalate to vendor support
Work with vendors and on site engineering to resolve problems


Education and Skills:
High School Diploma and 4 years’ experience in telecommunications field required. 
Bachelors and experience in higher education telecommunications delivery and design preferred.
Required skills:
Advanced level of accountability                                                                                         
 Advanced ability to think analytically
Advanced ability to build relationships with co-workers and users                               
Expert ability to learn new skills or techniques                     
Advanced effective communication skills, both oral and written                                   
Intermediate knowledge of OIT Strategic Technology Planning
Advanced ability to take initiative      
Intermediate Knowledge of telecommunications solutions and systems                                                                                  
Advanced ability to design and improve processes for service areas                        
 Advanced teamwork skills   
Advanced problem solving skills                                                                                           
Intermediate project management skills                                                                                                                                                  
Advanced abilities to be thorough and efficient
Preferred Skills:
Advanced knowledge of wireless technologies     
Advanced knowledge of Telephony systems and design   
Advanced Knowledge of Cloud Based Telephony Systems and administration                                
Advanced ability to advocate for, and adapt to, change
Intermediate knowledge of networking 
Intermediate knowledge of Audio/Video systems

Job: Information Technology - Technical
Primary Location: US-Tennessee-Knoxville
Organization: Oit Service Centers
Schedule: Full-time
Job Posting: Jan 19, 2021, 7:50:42 AM

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