IT Tech Specialist IV - Oit Service Centers
- Location
- Knoxville, TN
- Posted
- Jan 20, 2021
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
DescriptionUniversity of Tennessee
Office of Information Technology
IT Technical Specialist IVRegular Full-time Acts as a customer liaison between OIT and University departments or associated entities to determine their telephony and network needs. Oversees the planning, design, coordination, support and installation of telephony and network equipment and services. Coordinates with other University entities to provide required telephone and network requirements for capital projects. Duties and Responsibilities:
Provides technical assistance, instruction, and consultation for the resolution of problems
Possesses and maintains technical knowledge of telephony and networking systems in order to provide user support and design solutions
Possesses and maintains an advanced knowledge of customer management system/database, specifically Communications systems platforms, in order to provide support to users
Attend software classes & seminars
Provide analytical support for the Communications Group
Research documentation for solutions
Evaluate troubles and escalate to vendor support
Work with vendors and on site engineering to resolve problems
QualificationsREQUIREMENTS:Education and Skills:
High School Diploma and 4 years’ experience in telecommunications field required.
Bachelors and experience in higher education telecommunications delivery and design preferred.
Required skills:
Advanced level of accountability
Advanced ability to think analytically
Advanced ability to build relationships with co-workers and users
Expert ability to learn new skills or techniques
Advanced effective communication skills, both oral and written
Intermediate knowledge of OIT Strategic Technology Planning
Advanced ability to take initiative
Intermediate Knowledge of telecommunications solutions and systems
Advanced ability to design and improve processes for service areas
Advanced teamwork skills
Advanced problem solving skills
Intermediate project management skills
Advanced abilities to be thorough and efficient
Preferred Skills:
Advanced knowledge of wireless technologies
Advanced knowledge of Telephony systems and design
Advanced Knowledge of Cloud Based Telephony Systems and administration
Advanced ability to advocate for, and adapt to, change
Intermediate knowledge of networking
Intermediate knowledge of Audio/Video systems
Job: Information Technology - Technical
Primary Location: US-Tennessee-Knoxville
Organization: Oit Service Centers
Schedule: Full-time
Job Posting: Jan 19, 2021, 7:50:42 AM
Office of Information Technology
IT Technical Specialist IVRegular Full-time Acts as a customer liaison between OIT and University departments or associated entities to determine their telephony and network needs. Oversees the planning, design, coordination, support and installation of telephony and network equipment and services. Coordinates with other University entities to provide required telephone and network requirements for capital projects. Duties and Responsibilities:
Provides technical assistance, instruction, and consultation for the resolution of problems
Possesses and maintains technical knowledge of telephony and networking systems in order to provide user support and design solutions
Possesses and maintains an advanced knowledge of customer management system/database, specifically Communications systems platforms, in order to provide support to users
Attend software classes & seminars
Provide analytical support for the Communications Group
Research documentation for solutions
Evaluate troubles and escalate to vendor support
Work with vendors and on site engineering to resolve problems
QualificationsREQUIREMENTS:Education and Skills:
High School Diploma and 4 years’ experience in telecommunications field required.
Bachelors and experience in higher education telecommunications delivery and design preferred.
Required skills:
Advanced level of accountability
Advanced ability to think analytically
Advanced ability to build relationships with co-workers and users
Expert ability to learn new skills or techniques
Advanced effective communication skills, both oral and written
Intermediate knowledge of OIT Strategic Technology Planning
Advanced ability to take initiative
Intermediate Knowledge of telecommunications solutions and systems
Advanced ability to design and improve processes for service areas
Advanced teamwork skills
Advanced problem solving skills
Intermediate project management skills
Advanced abilities to be thorough and efficient
Preferred Skills:
Advanced knowledge of wireless technologies
Advanced knowledge of Telephony systems and design
Advanced Knowledge of Cloud Based Telephony Systems and administration
Advanced ability to advocate for, and adapt to, change
Intermediate knowledge of networking
Intermediate knowledge of Audio/Video systems
Job: Information Technology - Technical
Primary Location: US-Tennessee-Knoxville
Organization: Oit Service Centers
Schedule: Full-time
Job Posting: Jan 19, 2021, 7:50:42 AM