IT Tech Specialist IV - Oit Service Centers
- Employer
- The University of Tennessee, Knoxville
- Location
- Knoxville, TN
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Office of Information Technology
IT Technical Specialist IVRegular Full-time Acts as a customer liaison between OIT and University departments or associated entities to determine their telephony and network needs. Oversees the planning, design, coordination, support and installation of telephony and network equipment and services. Coordinates with other University entities to provide required telephone and network requirements for capital projects. Duties and Responsibilities:
Provides technical assistance, instruction, and consultation for the resolution of problems
Possesses and maintains technical knowledge of telephony and networking systems in order to provide user support and design solutions
Possesses and maintains an advanced knowledge of customer management system/database, specifically Communications systems platforms, in order to provide support to users
Attend software classes & seminars
Provide analytical support for the Communications Group
Research documentation for solutions
Evaluate troubles and escalate to vendor support
Work with vendors and on site engineering to resolve problems
QualificationsREQUIREMENTS:Education and Skills:
High School Diploma and 4 years’ experience in telecommunications field required.
Bachelors and experience in higher education telecommunications delivery and design preferred.
Required skills:
Advanced level of accountability
Advanced ability to think analytically
Advanced ability to build relationships with co-workers and users
Expert ability to learn new skills or techniques
Advanced effective communication skills, both oral and written
Intermediate knowledge of OIT Strategic Technology Planning
Advanced ability to take initiative
Intermediate Knowledge of telecommunications solutions and systems
Advanced ability to design and improve processes for service areas
Advanced teamwork skills
Advanced problem solving skills
Intermediate project management skills
Advanced abilities to be thorough and efficient
Preferred Skills:
Advanced knowledge of wireless technologies
Advanced knowledge of Telephony systems and design
Advanced Knowledge of Cloud Based Telephony Systems and administration
Advanced ability to advocate for, and adapt to, change
Intermediate knowledge of networking
Intermediate knowledge of Audio/Video systems
Job: Information Technology - Technical
Primary Location: US-Tennessee-Knoxville
Organization: Oit Service Centers
Schedule: Full-time
Job Posting: Jan 19, 2021, 7:50:42 AM
Organization
Working at The University of Tennessee, Knoxville
Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion
UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.
The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.
Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.
As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.
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