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Slate CRM Coordinator, Professional Service Specialist 2

Employer
Rowan University
Location
Glassboro, New Jersey

View more

Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 494965
Work type: Regular full time
Location: Glassboro, New Jersey
Categories: Professional

Summary:

The Customer Relationship Management (CRM) Solutions Coordinator is responsible for continually spearheading the adoption, application, and enhancement of Rowan University’s Customer Relationship Management (CRM) system(s). The position interfaces with individuals and executives across the University to identify, develop, and sustain platform solutions. Translating business process requirements to system enhancements, the position ensures data integrity and leverages the system to generate business intelligence, insights, and reporting. In addition to leading strategic direction and utilization, the position also oversees the administrative functions of the platform, its processes, and all CRM-related vendors/contracts. Related work as required.

Primary Responsibilities:

  • Work closely with stakeholders to develop business and technical requirements, and deliver solutions based on those requirements. This includes configuration, maintenance, administration, automation, and integration with other systems.
  • Proactively identify and implement operational and technical improvements, enhancements, and system customizations.
  • Educate users and senior leadership on new advancements and product offerings in the CRM space (i.e. system enhancements, seasonal software releases, new software).
  • Provide business intelligence and insights via reporting and dashboards for users and senior leadership across business lines.
  • Oversee the platform’s administrative functions and processes such as user on-boarding, data integrity, system maintenance, and troubleshooting.
  • Establish and manage protocols for CRM Standard Operating Procedures and monitor system for proper compliance.
  • Coordinate collaborative efforts and directly liaise across business lines and departments to integrate, automate, execute, and measure initiatives.
  • Oversee the management of all inbound prospects and leads ensuring positive customer experience.
  • Manage multiple high priority projects as directed.
  • Research and implement the latest industry standards and best practices.
  • Other duties as assigned by the Director of Strategic Planning and Management

Qualifications:

Required

  • Bachelor’s degree, preferably in Education, Marketing or a related field.
  • Minimum of three (3) years of professional experience, preferably CRM management.
  • Technical experience with enterprise-level, multi-user applications.
  • Experience managing and administering marketing and digital communications platforms.
  • Excellent verbal and written communication skills are essential.
  • Strong orientation toward teamwork and ability to influence others; thrives in a collaborative work environment.
  • Must be detailed oriented and have strong problem solving and analytical skills
  • Excellent verbal and written communication skills are essential

Preferred

  • Master’s degree in Education, Marketing or a related field.
  • Experience developing with SQL, HTML, CSS, and Javascript
  • Previous experience with Slate CRM, OnBase document imaging software, and other admissions and/or university information systems including Ellucian Banner, ServiceNow, Atlassian Jira, and Atlassian Confluence

Advertised: Jan 19 2021 Eastern Standard Time
Applications close: Feb 2 2021 11:55 PM Eastern Standard Time

Organization

Working at Rowan University 

Rowan University, located a half-hour outside of Philadelphia with its main campus in suburban Glassboro, N.J., is an institution on the move.

This summer, the University opened Cooper Medical School of Rowan University (CMSRU) in partnership with Cooper University Health Care, in Camden. The first new four-year, M.D.-granting medical school in New Jersey in more than 35 years, CMSRU welcomed its first class in August 2012.

Rowan continues to work with the Borough of Glassboro and private developers on Rowan Boulevard, a $300 million redevelopment project that links the University’s main campus to the historic downtown. This fall alone, the partners broke ground for a new academic building/parking garage and a Marriott Courtyard Hotel. Rowan Boulevard already includes a Barnes & Noble Collegiate Superstore, housing for approximately 1,300 students and retail space.

The University also recently created a School of Biomedical Sciences, which joins nine colleges. In addition to CMSRU they are: the Rohrer College of Business, Communication & Creative Arts, Education, Engineering, Graduate & Continuing Education, Humanities & Social Sciences, Performing Arts, and Science & Mathematics.

Earlier in 2012, New Jersey Gov. Chris Christie awarded Rowan state research institution status (not Carnegie classification) as part of the New Jersey Medical and Health Science Education Restructuring Act, making Rowan only the second comprehensive public research institution in the State. That Act also opened the door to Rowan partnering with Rutgers-Camden to create a College of Health Sciences in Camden near CMSRU. The vision for that College calls for schools of medicine, nursing, pharmacy, public health, food science and 16 allied health programs. The University of Medicine and Dentistry of New Jersey’s School of Osteopathic Medicine in nearby Stratford, N.J., is to become part of Rowan in the near future. When that occurs, Rowan will be only the second school in the nation with M.D. and D.O. medical programs.

A selective, medium‑sized public university, Rowan is recognized for its nationally ranked academic and athletic programs, talented professors and high‑tech facilities. The University, which has a branch campus in Camden, N.J., and the South Jersey Technology Park at Rowan University in Mantua, N.J., prides itself on being able to provide its more than 12,000 students with an outstanding education at an exceptional value.

 The University offers 57 undergraduate majors, including four undergraduate degree-completion programs; three dual bachelor’s/master’s degrees; more than 40 master’s level programs (including specializations); approximately 25 graduate-level certificate programs; 12 post-baccalaureate programs or endorsements; and two doctoral/specialist programs, including the M.D. degree from its medical school. Students can pursue their degrees at the main campus, the Camden campus, online or at several community colleges, as well as at CMSRU.

Rowan has been recognized by national organizations that evaluate colleges and universities. U.S. News & World Report ranked Rowan 19th among Best Regional Universities—North, third among the public institutions in the category. The Princeton Review named Rowan among 222 institutions in its Best in the Northeast section of its website feature 2013 Best Colleges: Region by Region and included the Rohrer College of Business in its edition of the Best 296 Business Schools. The Princeton Review also listed Rowan, which in the past has been recognized by the U.S. EPA as a Top Green Power Purchaser in its athletic conference, in its Guide to 322 Green Colleges: 2012 Edition.

Employees:

Currently, Rowan University employs 1,090 faculty members: full-time tenure-track professors, full-time temporary professors, part-time professors and adjuncts. The University also employs 940 staff members.

Recognizing that employees, students and the community are valuable resources, Rowan’s Human Resources Department supports the University’s vision and mission; encourages the personal and professional enrichment of employees; provides services appropriate to employees’ needs; and promotes awareness, learning and collaboration.

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