Patient Access Manager/UKHC

Job description

Job Title:

Patient Access Manager/UKHC

Requisition Number:


Working Title:

Patient Access Manager

Department Name:

H4001:Ambulatory Patient Access Services

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

2 yrs

Required License/Registration/Certification:


Physical Requirements:

This job requires some standing, walking, and sitting for long periods of time. Must be able to push, pull, and lift objects greater than 25-50 pounds. Occasional (<10% of the time) job-related travel.


Days- 8am-5pm but will also include evenings, nights, and weekends per departmental needs.

Job Summary:

The Patient Access Manager will be responsible for directing the daily operations for the Call Center by providing workflow management, monitoring quality of calls, and work productivity and standards. This position will establish goals and objectives for the Call Center staff; serve as the primary communication liaison for clinical department leadership; and promote Patient Access initiatives. The Manager will also manage staffing needs by interviewing and selecting best-fit candidates; complete time-keeping functions; lead through appropriate training, coaching, and corrective action; and serve as the next level of escalation for Patient Access Team Leads and other departmental contacts. This position is a non-phone agent.

Skills / Knowledge / Abilities:

The ideal candidate will possess experience in a high-volume call center or physician’s office; have the ability to lead and direct others toward goal setting and attainment, taking into account divergent demands while managing scope and timelines; be well organized; have exceptional communication skills (written & verbal); enjoy working independently as well as closely with their co-workers in a supportive team environment; outstanding computer skills (to include Microsoft Office); above average customer service skills; strong ability to engage and motivate others; active listening skills; and a thorough understanding of resource and employee management.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Associate’s degree and 5-6 years experience in a healthcare, high-volume customer focus position preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 1/20/2021
Application Due: 2/5/2021
Work Type: Full Time