OIT Switchboard/Service Desk FY 20/21
- Employer
- University of La Verne
- Location
- La Verne Central Campus
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
OIT Switchboard/Service Desk FY 20/21
Student Position Type:Non Federal Work Study/La Verne Work
Appointment Type:Regular
Work Schedule:This position has a flexible number of hours, with a maximum of 20 per week.
Student workers are needed as early as 7:30am.
Service Desk closes at 8:00pm.
Saturday hours are from 8:00am to 1:00pm.
Sunday hours are from 8:00am to 1:00pm
Can start as early as 07/01/2020, based on OIT needs.
Hiring Manager:Brian Parker
Job Description Summary:All OIT student workers are required to work on the Service Desk as well as the switchboard.
The Service Desk takes calls and responds to email from students, faculty, staff, and outside sources, and prepares work orders for both technology and facilities requests.
The switchboard handles all incoming calls to the University and reroutes them to the appropriate department.
Specific Duties:Answer phone calls, emails, web requests, and walk-in requests and prepare appropriate work orders.
Assist users with password changes and other first-level support.
Route phone calls to appropriate department/person.
Minimum Qualifications:Must speak and write English clearly.
Benefits Summary:Employees are eligible for the following benefits:
One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours.
University of La Verne Defined Contribution Retirement Plan – can contribute employee voluntary contributions, excluding wages derived from federal work study funds.
In accordance with the Affordable Care Act (ACA), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne.
Covered under the University of La Verne Workers Compensation Insurance.
Location:La Verne Central Campus
Posting Number:20190829SE
Special Instructions to Applicants:Must also complete Student Information Form and Availability sheet (Available upon request).
Open Date:01/15/2021
Close Date:02/28/2021
Open Until Filled:No
Quick Link:Organization
The University of La Verne is a 124 year old, independent, comprehensive, doctoral granting institution in southern California with an emphasis on research and publication. Classified by Carnegie as a Community-Engaged University, La Verne offers high quality, liberal arts and professional degree programs at the undergraduate to doctoral levels to traditional-age and adult learners. The main campus is located in La Verne, 35 miles from downtown Los Angeles, along the foothills of the San Gabriel Mountains.
The University is designated as a Hispanic Serving Institution with 40% of the student population identifying itself as “Hispanic/Latino,” 55% students of color, 10% international students, and a large proportion first-generation. All programs have high retention and graduation rates for underrepresented minorities. The University has a strong commitment to diversity and places a high priority on creating an environment that supports the growth and success of underrepresented and underserved populations.
The La Verne Experience is at the center of a strategic plan that is focused on serving an ethnically and economically diverse student population, one that is representative of the demographics of California. The La Verne Experience pedagogical features include learning communities, theory-to-practice, experiential learning, community engagement and reflective practice. Two prominent annual rankings of America’s Best Colleges - U.S. News & World Report, and Forbes Magazine recognize the University of La Verne as one of the nation’s top national universities.
For more information regarding the University of La Verne, visit our website at http://www.laverne.edu.
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