Senior Business Systems Analyst

Job description

DescriptionUniversity Information Services (UIS) provides technical services and enterprise applications to the University of Colorado’s (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting CU’s students, faculty, human resources employees, finance employees, and others.

CU Student IT Services (CU-SIS) supports CU’s catalog of enterprise student application products and services, which serve prospects, parents, alumni, faculty, staff, and over 67,000 active students at all four campuses and System Administration. Products supported by CU-SIS include Admissions, Campus Community, Degree Audit & Transfer Credit, Financial Aid, International Student & Scholar Management, Student Financials, Student Records, and Online Education.

The Senior Business System Analyst supports CU-SIS, including student (Campus Solutions), Degree Audit (uAchieve), International Student and Scholar (Sunapsis), processes and services as they relate to CU’s Online Education programs. This position works independently with a wide variety of application managers and developers to troubleshoot incidents, shepherd configuration and development, and perform regression testing. The Senior Business System Analyst position is responsible for liaising with users to gather business requirements, create functional design specifications and test plans, and facilitate changes. 

The CU-SIS Senior Business Systems Analyst works with groups such as:

  • Application Managers
  • Developers
  • Campus Users
  • Digital Education Administrators
  • Production Services
  • Data and Business Intelligence
  • Project Management
  • Quality Assurance
  • Service Desk
  • Consultants
  • Vendors 
This position reports to the Assistant Director of Student IT Services and is exempt from the State of Colorado Classified Staff System.

Duties and ResponsibilitiesDuties and responsibilities of the position include, but are not limited to: 

Primary Responsibilities

  • Coordinate changes with Student Records, Student Financials, Financial Aid, Admissions, Campus Community, Degree Audit, and International Student/Scholar module teams as required to support Online Education initiatives
  • Analyze, troubleshoot, and track issues within student information systems and integrated applications
  • Work with users and application managers to gather business requirements, create functional design specifications and test plans, and perform regression testing
  • Test application patches and upgrades
  • Provide application production support to stakeholders and end-users as needed
Secondary Responsibilities

  • Maintain technical business process documentation
  • Review application release notes and perform impact analysis
  • Liaise to 3rd party vendors related to Student System initiatives, client services, and integration points within student system functions
Who we are:

System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  However, this position has the ability to work remotely. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: The salary range has been established at $66,480 - $84,519. 

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

More information on benefits programs, including eligibility, is available at


Knowledge, Skills, and Abilities 

To be successful in this position, candidates will need the following:

  • Knowledge of information technology service management (ITSM) principles and best practices
  • Knowledge of incident response and handling methodologies
  • Knowledge of the business and organizational structure of CU
  • Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal
  • Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
  • Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
  • Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitte meetings, and make decisions
  • Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
  • Skilled in technology testing and analysis
  • Ability to collect and document business needs and translate the information collected into technical specifications
  • Ability to work collaboratively as part of a team to achieve desired results
  • Ability to learn and apply new technologies
  • Ability to identify security risks and how they impact the organization
  • Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
  • Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed
  • Ability to self-start and take initiative in completing daily tasks and special projects
  • Ability to establish and maintain partnerships with a variety of internal and external constituencies
  • Ability to respond to requests in a timely manner
  • Ability to analyze data and determine trends and errors
  • Ability to troubleshoot and analyze various systems for enhancements and fixes

QualificationsMinimum Requirements
  • Bachelor’s degree from and accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Three (3) years’ experience with business or technical analysis, which may include any combination of the following components:
    • Documenting business processes
    • Gathering requirements
    • Creating business cases and functional specifications
    • Writing test plans
    • Analyzing and troubleshooting software application issues
    • Testing software application changes
Preferred Qualifications
  • Five (5) years’ experience with business or technical analysis, as indicated above
  • Experience working with one or more of the following:
    • PeopleSoft Campus Solutions
    • Salesforce
    • Drupal
    • Learning Management Systems (Canvas, Coursera, etc.)
  • Experience working in higher education
  • Experience working with online education
  • Experience working with or at a multi-campus university
  • Accessibility, universal design, and/or user experience/user interface (UX/UI) design certifications (e.g. Certified Usability Analyst, Certified User Experience Analyst, UX/UI Master Certification, etc.)
  • Project management and/or business analysis certifications (e.g. Project Management Professional, Certified Business Analysis Professional, etc.)

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Jan 15, 2021
Unposting Date: Ongoing




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Job No:
Posted: 1/16/2021
Application Due: 2/10/2021
Work Type: Full Time