Description
University of Colorado Anschutz Medical Campus
College of Nursing
Position Title: Administrative Assistant II
Working Title: Bilingual Front Desk Receptionist
Position # - 615173
Requisition # 19904
Position location: Sheridan Health Services

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The College of Nursing has an opening for full-time Administrative Assistant II / Bilingual Front Desk Receptionist position within its federally qualified community health center, Sheridan Health Services (SHS), located in southwest Denver, CO (zip code: 80236).

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.  Read CU Anschutz Quick Facts here.

Nature of Work:
The University of Colorado, College of Nursing, is seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services (SHS), in Denver, CO. This position will primarily provide front desk coverage at the community clinic within behavioral health and psychiatric nursing services but may provide coverage on an as-needed basis within other programs.

Clinic Description: 
Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare; and is a collaborative effort between the College of Nursing and the Sheridan School District. There are now ~45 employees at two convenient locations to serve community health needs primarily for residents of Arapahoe, Denver and Jefferson counties.  A Youth Health Clinic is located in the Sheridan School District Administration building. The Family Health Clinic is located in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify at Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language.  Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance abuse treatment.  Sheridan Health Services is a Patient-Centered Medical Home, and as such we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach where nursing students provide community outreach, health education, and home visitation services.  https://nursing.cuanschutz.edu/patient-care/sheridan-health-services

Supervision Received:
Direct supervision will be provided by the Clinic Operations Manager. Indirect supervision will be provided by the Dental Director. 

Supervision Exercised:
None

Examples of Work Performed:

• Greets patients and their families
• Answers phone calls and schedules appointments for both clinic locations
• Collects payments from patients for services provided and makes change where needed
• Reconciles change bank daily and submits daily deposit and deposit reconciliation report
• Inputs patient demographic and insurance data into the electronic health record system
• Completes patient registration paperwork for health and financial purposes, as needed
• Notifies other staff and providers of patient arrivals
• Aids with preparation of claims for insurance payers, submits prior authorizations with insurances.
• Completes referrals for dental department. 
• Practices safety, environmental and/or infection control methods
• Processes medical records requests and makes copies of records as needed
• Provides excellent customer service
• Other duties as assigned

Salary and Benefits:
The salary range (or hiring range) for this position has been established at $34,752 to $35,500.   

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
  
Benefits: https://www.cu.edu/employee-services/benefits.
Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensation 

Diversity and Equity:
 
Please click here for information on disability accommodations: http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspx

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. 

Qualifications
Minimum Qualifications:

• Two years of general clerical experience
  • Substitution: College or university course work, appropriate to the work assignment, may substitute on a year for year basis for the experience

Conditions of Employment:

• Must be willing and able to utilize bilingual skills (Spanish/English) at a conversation level in a clinical setting.
• Must be willing and able to work in normal patient care environment with some exposure to biological hazards and infectious diseases.
• Must be willing and able to pass a sex offender background check.

Preferred Qualifications:

• Experience providing support over the phone and in-person to diverse groups of customers
• Experience utilizing Microsoft Office programs
• Experience working with public and/or private health insurance plans
• Experience using an electronic health record system

Skill and Ability Requirements:

• Ability to communicate effectively, both in writing and orally
• Ability to establish and maintain effective working relationships with all employees throughout the workplace
• Outstanding customer service skills
• High level of attention to detail and accuracy
• Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry)
• Ensure patient privacy and confidentiality within regulatory guidelines including but not limited to HIPAA and 42 CFR part2
• Exemplary organizational skills and ability to prioritize effectively

Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jan 15, 2021
Unposting Date: Ongoing