Patient Relations Representative

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Admin Support Associate - Journey

Working Title:

Patient Relations Representative

Position Number:


Vacancy ID:


Budgeted Hiring Range:


Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Time-Limited

Hours per week:


Work Schedule:

Monday – Friday 7:30am- 4:30pm, overtime as necessary.

Department Name and Number:

Dental Faculty Practice-438000

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Administrative/Clerical Support

Department Description:

The Carolina Dentistry Faculty Practice (FP) at the University of North Carolina at Chapel Hill is a group dental practice whose clinicians are faculty at the Adams School of Dentistry. The FP generates $11M in trust fund income annually. The clinicians provide general and specialty dental and maxillofacial treatment with faculty from 14 clinical departments and groups (i.e. general dentistry, orthodontics, pediatric dentistry, oral surgery, dental implants, oral medicine, orofacial pain, periodontics, prosthodontics, pathology, radiology, special care, TMJ and endodontics). The clinical team consists of caring and competent clinical assistants, hygienists, administrative and financial personnel. The purposes of the FP are to enable the faculty of the School to maintain their clinical competency, to provide high quality, comprehensive and complex dental care, and to generate income that supports faculty salaries and provides fringe benefits. The FP receives referrals from medical doctors and dentists within the state, country and internationally. An advantage to patients is that they can see multiple dental specialists as part of the same practice. Because the faculty are active clinicians, educators and researchers, they are committed to providing the highest quality of care for their patients.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

Regulate the flow of patients’ dental and maxillofacial appointment needs. Independently interacts with patients in person or by telephone. Triages incoming calls to direct patients to either meet their needs with DFP or provide contact information to the Student and Graduate Clinics. Fully registers new DFP patients (in Epic) while explaining what they can expect at their first appointment and answering subsequent questions. Checks patients in and out of the Practice, at check out the position collects patients’ payments and makes additional patient appointments if necessary. Works with DFP clinicians and clinical staff to coordinate, cancel, and reschedules patients as needed (e.g. due to incomplete lab work, change in clinician’s DFP schedule or patient’s treatment plan). Strives to meet every patient care expectation whether in person or over the telephone while maintaining high professional standards. Position also posts into Epic the daily patients payments received through the U.S. Mail, reconciles end of day cash drawer, while providing patients with service rendered receipts and forwarding their information to the insurance office for processing.

Minimum Education and Experience Requirements:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Essential Skills, Knowledge and Abilities:

Extensive experience in a dental office reception setting. Must have excellent interpersonal skills and communication skills. Must be able to multi-task and work with a diverse group of individuals. Must be able to work independently with minimal supervision, demonstrate initiative, and use sound judgment.

Preferred Qualifications:

Two years of dental office experience, with knowledge of general and specialties dental terminology preferred. Prior training/experience in Epic (electronic medical record system).

Special Physical and Mental Requirements:

Mental requirements for the position involve interacting with patients, staff and faculty in person, telephone and email on a daily basis.

Position/Schedule Requirements:

Overtime occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 1/15/2021
Application Due: 1/30/2021
Work Type: Full Time