Category:: Classified Staff
Department:: Advising & Life Map
Locations:: Boston, MA
Posted:: Jan 13, 2021
Closes:: Jan 26, 2021 - 11:59 PM EST
Type:: Full-time
Ref. No.:: CLA
Position ID:: 127527

About Bunker Hill Community College:

Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.

COLLEGE GOALS:

Five institutional goals guide BHCC and its work: Foster Student Success; Strengthen Career, Transfer and Workforce Readiness; Advance Diversity, Inclusion and Equity; Build Partnerships and Pathways; and Develop the College's Infrastructure. BHCC is recognized nationally for its culturally inclusive learning environments that value the strengths of diverse students and local communities, and, as an Achieving the Dream Leader College, BHCC is focused on data-driven student success.

LIVING IN BOSTON:

Boston prides itself on being one of the most livable cities in America with twenty-one diverse neighborhoods offering exceptional medical facilities, vibrant neighborhood business districts, museums, galleries and an extensive network of parks and outdoor recreational areas. Unemployment consistently tracks lower than the national average and job growth in 2018 was higher than the national average. Twenty-nine colleges and universities in Boston serve more than 150,000 college students each year. Suburbs outside of Boston offer affordable housing options with easy access to public transportation.

Job Description:

The Director of Advising is seeking an organized professional who is comfortable working in a fast-paced environment to provide administrative and clerical support, including but not limited to maintaining files and updating records, and documentation of budgetary requests and their status. Deal tactfully and confidentially with student questions and problems, and refer students to appropriate college resources. Manage and update databases, collection of data, adherence to reporting requirements for the department to division and college leadership. Assist the Director, Assistant Director and Associate Dean with administrative duties as assigned.

SPECIFIC DUTIES:

• Create weekly activity reports from Gecko online chat/text tool and OnceHub online scheduling tool;
• Manage incoming SQL reports including disseminating report information while adhering to FERPA;
• Assist with enrollment management divisional retention outreach campaigns to new and current BHCC students including calling and sending emails and text messages;
• Utilize OnceHub to create and update appointments and events;
• Submit requests for departmental website updates to the Integrated Marketing and Communications department;
• Use Qualtrics to create, update, and collect data from surveys;
• Create, update and submit payroll action forms (PAFs) for approved staff;
• Assist with Advising & LifeMap assigned advisee outreach campaigns including calling and sending emails and text messages;
• Manage the Advising & LifeMap and Director's phone lines and calendars;
• Document and monitor office expenses in monthly budget reports

Requirements:

• Two years of full-time or equivalent part-time experience in office management, office administration, business administration or business management or an Associate's degree in business administration, business management or public administration
• Experience with standard office practices: proficiency with Microsoft Office Suite, attention to detail, ability to communicate effectively orally and in writing, excellent organizational, interpersonal and customer-service skills
• Proven ability to work with a diverse faculty, staff and student population

PREFERRED QUALIFICATIONS:

• Bachelor's degree in office administration, business management, or similar;
• Five years of full-time experience in office administrative work;
• Ability to work one evening per week (Monday-Thursday) 11:00a.m. - 7:00p.m. or 10:00a.m. - 6:00p.m.;
• Experience working in a community college or other institution of higher education

Additional Information:

Salary: $1,707.31/bi-weekly

Closing Date: January 26, 2021

Application Instructions:

To be considered for this position please upload the following documents to your account:

• Resume
• Cover Letter

Please be sure to address the Required Qualifications in your documents.

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