Executive Director for Ticket Operations

Job description

Job Title:

Executive Director for Ticket Operations

Position Number:


Vacancy Open to:

All Candidates



Department Homepage:


Advertising Department:




Classification Title:

10900 Business Officer

Competency Level:

2 - Journey

Working Title:

Executive Director for Ticket Operations

Number of Vacancies:


Full Time Equivalent (FTE):


Full Time or Part Time:

Full Time

Recruitment Range:

$38,748 - $74,744

Anticipated Hiring Range:

$38,748 - $65,000

Salary Grade Equivalency:


Work Schedule:

M-F, weekends as needed

Work Hours:

8-5, extended hours as needed

Position Location (City):


Job Category:

Staff - Professional

Organizational Unit Overview:

The Athletics Department mission is to represent East Carolina University with distinction and create a challenging and supportive environment for student-athletes to excel in the classroom, in competition, and in life. We are committed to the highest standards of character, honesty, effort, and sportsmanship; respecting all people, their personal identities, differences and beliefs; and to provide a safe and equitable environment for student-athletes’ academic, athletic and personal development. The highly visible athletics program is committed to NCAA compliance, comprehensive excellence and to be trustworthy stewards of the aspirations of our student-athletes, the resources we manage, the reputation of our University, and our mission of service.

Job Duties :

The primary purpose of the position is to oversee the administration and management of all planning, operations, and fiscal management of the athletic ticket office. This position provides the leadership, professional expertise, and discretion to direct the overall ticket operations at a high standard of excellence. This position performs its duties consistent with the goals and values of the department, division, and university and ensures compliance with NCAA, conference, university, and governmental policies, procedures, regulations, and guidelines applicable to the athletics ticket office operation. This position is directly responsible for the evaluation of the effectiveness of the unit operations which includes, but is not limited to, business operations, customer sales and service, and appropriate communication to all constituencies.
This individual will also develop, manage, and execute a comprehensive ticket sales plan for the Department of Intercollegiate Athletics. The focus will be on the generation of new ticket revenue, development, and management of prospect lists, coordination of outbound ticket sales efforts including the creation of season ticket campaigns, group sales, and ticket promotions. In addition, this position will develop revenue forecasting reports.
This individual in this position must be able to think independently to interpret and communicate guidelines, policies, etc. to recognize, define, and resolve standard and non-standard problems applying operating procedures, practices, and established precedents. Resolve recurring issues and problems as well as unique situations. Additionally, this individual will be expected to understand and apply a variety of features in software programs, databases, information systems in the performance of their duties. This position functions with independent interaction to build quality relationships and work collaboratively and professionally with athletics, Pirate Club, university staff, students, and all constituencies and stakeholders on all levels, including face-to-face, phone, and electronic communications. Night and weekend work is expected in the performance of duties.

Minimum Education/Experience:

Bachelor’s degree in business administration, public administration, or related business area; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation:


Preferred Experience, Skills, Training/Education:

Bachelor’s degree and a minimum of 3 years of experience in collegiate or professional athletics ticket operations or equivalent related experience.

Master’s degree preferred.

License or Certification required by the Department:


Special Instructions to Applicant:

A complete application should include a cover letter addressing qualifications for the position, a resume and contact information for three current references.

Applicants must be currently authorized to work in the United States on a full-time basis.

East Carolina University seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. In order to promote the university’s diversity goal, the Athletics Department encourages applicants from women, minorities, and historically underrepresented groups.

  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full time basis.

Job Open Date:


Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :


Open Until Filled:


Quick Link for Direct Access to Posting:


Alternate option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information:

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.




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Job No:
Posted: 1/14/2021
Application Due: 1/27/2021
Work Type: Full Time