Patient Services Representative

St. Louis
Jan 13, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title: Patient Services Representative
Location: St. Louis
Full/Part Time: Full-Time
Job ID: 35343
Hiring Department College of Optometry Responsibilities
  • To greet and assist all patients initially as they enter the clinic.
  • Check in patients, copy ID’s and insurance cards, provide patient lists for the doctors and assign students.
  • Direct patient flow through the rest of the clinic
  • Checkout all clinic patients out and close out the exam procedures.
  • Ensure all information is accurate for posting. (Ex. Check that the chart is completely filled in)
  • Post super bills for all patients handled
  • Reconcile all monies with the super bills
  • Review super bills for accuracy
  • Help guide students and patients to dispensary and prepare them to be seen.

Characteristic Duties

  • Collect all patient information as they enter the clinic
  • Confirm accuracy and update patient demographics in the computer
  • Copy all supporting documents needed for insurance billing and verification of student/alumni status
  • Provide patient lists to the doctors
  • Assign students’ exams and accurately record information
  • Collect co-pay money when applicable
  • Print and prepare dispensary super bills for patient pick- ups and dispenses
  • Ensure that all HIPAA rules and regulations are in compliance and followed in the front patient waiting area
  • Calculating patient charges and collecting the fees.
  • Answering phone calls and directing the phone traffic.
  • Verify patient insurance and calculate patient responsibility.
  • Check out all patients by verifying information and collecting appropriate co-pays.
  • Check patient Electronic Medical Record for accuracy and completion.
  • Verify the correct patient insurance is in the computer system.
  • Check all super bills for accuracy and ensure that all diagnosis codes are entered and accurate according to the doctor’s findings.
  • Post all super bills that you individually have handled.
  • Prepare each super bill for billing by ensuring that all authorizations have been obtained accurately and entered into the system.
  • Prepare each super bill for billing by ensuring that all insurance information is updated in the computer and that all patient records have account responsible fields updated.
  • Reconcile all the money for your area and make sure that all accounts match the super bills.
  • May be required to perform other duties as assigned
Minimum QualificationsA high school diploma and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary. Preferred Qualifications
  • 3-5 years patient/customer service experience, college education is preferred.
  • Knowledge of Microsoft Office, especially Microsoft Word, knowledge of Microsoft Outlook and Excel is desired
  • Experience in a health / patient care environment
  • Experience working with insurances and insurance companies desired
  • Familiarity with medical terminology, particularly Optometry and Ophthalmology desired
Minimum Salary$13.27/hr Application Deadline
January 26, 2021 Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

For questions about the application process, please call (314) 516-5805. If you are experiencing technical problems, please email [email protected].

Benefit Summary

The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, vacation and sick time accrual, four personal days per year, tuition assistance for employees and their dependents, pension and employee and dependent life insurance. For more information about our benefits, please visit

UMSL is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, genetic information, disability, or protected veteran status.

/* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-qformat:yes;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Calibri;} EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

Similar jobs

Similar jobs