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Application Analyst (Maestro Care Beacon)

Duke University

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Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Application Analyst (Maestro Care Beacon)

Department Name EPIC INPATIENT

First Day


Hours 40


Primary Role
A successful candidate is a clinical pharmacist or a registered nurse with clinical experience in oncology. The candidate will actively contribute to the design, development, testing, implementation, analysis, and maintenance of the Maestro Care Oncology System (Beacon). They will leverage their clinical expertise to build and/or optimize the oncology protocols and aid in delivery of quality patient care across Duke Medicine through system configuration and innovation. This person must work effectively in a team environment, have relevant clinical experience, and be able to serve as a liaison between informatics, clinical services and departments.

The Application analyst works closely with Epic and other identified Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participates in Maestro Care Beacon application build, testing and support.

In addition, the analyst:

    Acts as Maestro Care Beacon application expert for base functionality. Update test plans to account for testing of new features with all releases.

    Participates in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in Maestro Care Beacon.

    Works with the Maestro Care Provisioning-EMP-DHTS team to manage all user access to Maestro Care Beacon.

Epic Certification
If not currently certified in Beacon Oncology, the employee hired for this position will be required to obtain Epic certification through a formal Epic training program requiring attendance at the training facilities in Verona, Wisconsin. Training may include classroom instruction, project assignments, competency exams, and e-learning classes. Failure to obtain Epic certification within the defined timeline for this position may result in termination. Obtaining Beacon proficiency may be an option if the candidate currently holds another Epic certification.

Reports To
Maestro Care IT Manager – Willow, Beacon, and Pharmacy Application Support

Level 2
The Level 2 will:

    Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisionsProactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timelineManage the documentation, resolution and completion of identified deployment issues and tasksBuild, test, and debug Epic application(s) to ensure the system meets end user requirements Responsible for writing and executing test plans, documenting and resolving defects within Quality CenterDevelop and document system and user proceduresDevelop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with Meaningful Use requirementsProvide both business and after hours support for issues around system production support including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancementsRequires current Epic Beacon certification or the ability to complete certifications within the defined timeline.Makes oral and written presentations to project teams, management, and other departments.Coordinates and operationalizes simple to complex projects with direction.Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.

Required Qualifications at this Level

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required. (Pharmacist: B.S. in Pharmacy or Pharm.D. are both acceptable).


LEVEL 2: Epic certification or proficiency in an area of application support of a technical or support nature preferred.


Level 2 - Three years of related experience is required.



In addition to the KSAs described the Level 2 will demonstrate:

Knowledge of project management to manage deliverables

Design specifications for information systems

Implementation of information systems

Maintenance of information systems

Quality assurance (may be required)

Adult learning and training methods (may be required)

Required Minimum Qualifications at this Level


Refer to Job Description

Experience: N/A

Skills: N/A

Job Code: 00002423 ANALYST, IT
Job Level: C

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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