Job description

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

General Description

The Continuity of Care Technician is a self-motivated, independent pharmacy technician in a high-volume work environment responsible for working collaboratively with the Transitions of Care Manager within the Clinical and Patient Care Services Division to perform medication history interviews and assessments for patients at Duke University Hospital. This position will join our every other weekend work schedule

Work Performed

  • Use high-level communication skills to obtain accurate prior to admission home medication list information from patient/caregiver interviews, retail pharmacies, or physician offices with persistence to achieve the highest level of accuracy with every interview
  • Ensure complete documentation for each identified medication in the electronic medical record Dedication to high quality accurate work with careful attention to detail Provide for pharmacy technician and student training and development regarding medication history interviews and documentation
  • Ensure necessary safety and quality control in the medication use system. Participate in departmental goal planning and quality improvement activities, focused on care transitions Supports the medication reconciliation program, encompassing both admission and discharge processes.
  • Participates in committee, workgroup or team meetings Contributes to development projects (design, implementation, measuring impact)
  • Works with clinical pharmacist staff to implement high-quality transitions of care Takes responsibility for personal and professional growth
  • Maintains familiarity with all departmental programs Perform other related duties incidental to work described herein

Knowledge, Skills and Abilities

Knowledge of drug names (brand/generic) and basic math

Must be able to operate a computer, telephone, pager, and other pharmacy equipment Attention to detail and persistence in work ethic Necessary communication and interpersonal skills to maintain effective working relationships with patients, co-workers, and other health care professionals

Able to work independently and prioritize responsibilities in a high volume environment Ability to work rotating shifts

Level Characteristics


Minimum Qualifications


High school diploma or equivalent and completion of a certified pharmacy technician training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.



Degrees, Licensures, Certifications

Must be eligible for registry with the NC Board of Pharmacy

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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Job No:
Posted: 1/13/2021
Application Due: 2/19/2021
Work Type: Full Time