Billing Process Specialist

Job description

Job Title:

Billing Process Specialist


Ankeny Campus

Job Number:


Employment Date:

As soon as possible

Job Category:

Support Staff Positions

Application & Position Contact Information:

Human Resources at (515) 964-6479 or [email protected] for information concerning the application process. Catherine Hoch at 515-965-6029 or [email protected] for information concerning the position or your status once the position has closed.

Salary Information:

HIRING RANGE: $21.91-$23.33 per hour based on experience.
Pay Grade: 09

Job Summary:

Implement and maintain efficient and accurate third-party payment system, student refund system and student collections system. To assist students and agencies in processing payment of tuition, fees and other indebtedness and disseminate related information to them. Provide a high level of knowledgeable customer service.

Essential Functions:

Establish authorized contract payment and billing controls for federal and state agencies and/or 3rd parties. Process and safeguard exemption tuition payment authorizations. Monitor and make adjustments to contracts based on Financial Aid and student enrollment activity.

Monitor, coordinate and process student refunds with high attention for detail for inaccuracies and inconsistencies to prevent unearned refunds. Monitor refund reports and make adjustments to refunds based on Financial Aid and student enrollment activity.

Implement and maintain an efficient and accurate collections process by submitting delinquent student accounts to formal collections proceedings. Monitor collection reports and make adjustments to collection receivables based on payments from financial aid, State Offset and other payments.

Receive and process student tuition and deferred tuition payments, deposits in advance, miscellaneous fees and reconcile daily receipts. Assist students in establishing payment plans

Analyze and disseminate student account and HigherOne card information to students, parents, spouses and agencies/employers in accordance with guidelines established by the Privacy Act.

Perform other duties as assigned.

Required Qualifications:

Associates degree in accounting, business or related area and two years of related experience OR four years of experience in accounting, bookkeeping or related field.

Strong communication skills.

Ability to plan, organize and manage time.

Ability to evaluate complex material and situations and to problem solve.

Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.

Knowledge of current software applications.

Desired Qualifications:

Post-secondary education.

Experience and commitment to working with diverse student populations.

Physical Requirements:

• Sit
• Lift Floor to Waist < 10 lbs
• Carry < 10 lbs x 100 ft
• Push/pull horizontal 10 lbs x 18 in
• Lateral Pinch
• Forward reach
• Crouch
• Neck Flexion, Extension & Rotation
• Fine Motor Coordination
• Hand & Foot Coordination
• Stand
• Ability to be Mobile

A mobility accommodation is accepted where applicable, but may not be supported by all DMACC campus facilities and/or employee classifications.

Physical Demand Category:


Post offer, Pre-Employment Physical Test:


Work Schedule:

Monday-Friday, day hours.

Posting Date:


Deadline for Submitting Applications:


Open Until Filled:


Special Instructions to Applicants:

DMACC is an Affirmative Action/Equal Employment Opportunity employer. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email [email protected]

THIS VACANCY REQUIRES: A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications.

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Job No:
Posted: 1/13/2021
Application Due: 4/13/2021
Work Type: Full Time