Patient Access Services Rep/UKHC

Job description

Job Title:

Patient Access Services Rep/UKHC

RE26060

Patient Access Services Representative

H4001:Ambulatory Patient Access Services

Lexington, KY

07

$15.26-23.98/hour

Staff

Full-Time

AA

http://www.uky.edu/hr/employment/working-uk/equivalencies

1 yr

None

This position requires regularly sitting at a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to loud noises, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.

Weekdays between 7:00 a.m. – 6:00 p.m. (40 hours per week); no holidays or weekends required.

A Patient Access Services Representative is primarily responsible for departmental processes including providing customer service, completing various department specific tasks, administrative duties, communications, and completing accurate documentation. The duties of representatives include following direct supervisor instruction, ensuring patients receive superior service through quality work, and ultimately contributing to the successful creation of accurate patient accounts. Representatives ensure department policy and procedure is fully understood and followed.

IEBC (Internal Employee Being Considered)

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

No

Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient scheduling highly preferred.

01/19/2021

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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