Billing Coordinator/Administrative Assistant (Journey)

Job description

Requisition Number:

S2107

999358

Administrative Support Associate

Billing Coordinator/Administrative Assistant (Journey)

Administration - Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The Department of Psychology consists of 29 full-time faculty and offers a BA and BS in psychology, including Disciplinary Honors, an MA in experimental psychology, and a PhD in clinical, cognitive, developmental, and social psychology (see http://psy.uncg.edu for more information).

The UNCG Psychology Clinic is looking for a Billing Coordinator/Administrative Assistant to join our established community-facing psychology practice at the University of North Carolina Greensboro in Greensboro, NC. Medical and behavioral health billing experience strongly preferred. We strive to provide a respectful, collaborative environment. We seek individuals with the highest ethics and integrity and value conscientiousness, reliability, flexibility, and warmth in our team members.

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.

A bachelor’s degree in Accounting, Finance or a related field is preferred. Experience with billing and/or electronic medical records is strongly preferred. The ideal candidate will exhibit excellent computer skills; ability to manage multiple systems as needed and have proficiency in Microsoft Office, data entry and accounting software programs, have excellent communication and interpersonal skills, good organizational and time management skills and the ability to work independently and as a team, strong attention to detail, and the ability to prioritize. A minimum of three years of Medicaid experience working with claims and or billing is desired.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Applicants are required to upload the following documents with their electronic application:

• Resume
• Cover Letter
• List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

$33,600

Psychology - 12215

11AM - 8PM, M-F

12

Administrative & Managerial

Administrative Support Associate

01/11/2021

01/24/2021

1.000

Non-Exempt

59

Provide front office coverage and reception coverage

Serve as first contact of clients for the clinic by phone or in person; Answer phones in professional manner; Receive clients in person and determine next step (complete paperwork, meet with Therapist, etc.); Receive and respond to client referrals from community partners; Communicate by phone or in person in response to customer needs; Prepare or assist with any necessary documentation, including the following: Screening forms, Financial assistance forms, Credit card processing.

Manage self-pay and insurance billing for the clinic

Become familiar with insurance benefits and coverage policies; Contact insurance companies to verify coverage and benefits; Contact client to explain benefit issues; Create superbills for private insurance clients; Help clients with insurance problems, rebilling, follow up with insurers; Bill Medicaid.

Maintain accurate and up-to-date billing accounts within the electronic health record (EHR)

Transition appointments and process claims weekly; Track open balances; reconcile remittance advice and online payments within the EHR; Review financial assistance paperwork and approve fee reductions.

Other duties as assigned

Communication - Verbal

Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.

Journey

Office Technology

Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results.

Journey

Problem Solving

Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.

Journey

Knowledge - Program

Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.

Journey

Information/Records Administration

Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.

Journey

Communication - Written

Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.

Journey

Work Coordination

Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit.

Journey

Budgeting

Acquire and apply knowledge of policies, procedures, and campus resources in order to complete budget forms. Monitors and reconciles departmental or program budget and tracks travel and office expenditures.

Contributing

Hand Movement-Repetitive Motions - C, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - F, Reading - C, Eye-hand coordination - O, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - O, Hearing - C, Talking - C, Standing - O, Sitting - O, Walking - O, Lifting-0-30 lbs. - O, Pushing/Pulling - R, Climbing-Stairs - R, Bending - O, Squatting - O, Crawling - R, Reaching - O

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