IT System Administrator

Job description

Job Title:

IT System Administrator

Job Summary:

Under the general supervision of the Manager of Enterprise Support Services, the IT System Administrator is responsible for the effective provisioning, installation, configuration, operation, security and maintenance of all server hardware and software for the College. As a member of the STS division, this position strives to ensure consistency in its communication, actions, its strategic focus, digitalization and innovation. This position requires the ability to multi-task, have high organizational skills and detailed oriented. This position supports the mission of Spelman College by delivering technology, services, solutions and guidance to the Spelman community in an exemplary, service-oriented manner.

Essential Duties and Responsibilities:

•Actively participates in the maintenance, monitoring, reporting, and support of operating systems, applications, and services.
•Monitors datacenter health using pre-existing management tools and respond to hardware issues as they arise.
•Effectively uses service desk ticketing system for incident and problem management, customer interaction and follow-up.
•Participates in design, planning, installation, and support of computer systems, network hardware, software applications, and peripherals.
•Assists with capacity planning, installation and performance for storage, backup and VMware environments.
•Performs vulnerabilities remediation on Operating Systems and application environments.
•Assists in implementing policies, procedures, and technologies to ensure security of network systems, proper system administration, and appropriate end use.
•Manages and maintains Active Directory infrastructure, Microsoft 365, remote user access and cloud services.
•Maintains enterprise production servers and computers with updates through SCCM/Intune
•May perform complex and diverse computer and/or AV support activities (in-person or remotely)
•Properly prioritizes, coordinates, and escalates unresolved issues or emergencies to other support tiers/teams in accordance with Business Continuity and Disaster Recovery Plans.
•Supports the IT initiative with routine involvement in the planning/organizing projects (both internal to IT and customer-driven/facing).
•Available for on-call and/or emergency response and support as needed.

Required Qualifications:

Bachelor’s degree preferred. Must have a minimum of six years of directly related experience and high school diploma or an equivalent combination of education and experience required.

Must have experience managing and implementing Windows Server technologies, Active Directory, DNS, DHCP, and Group Policy management. Strong understanding of virtualization platforms such as VMware and Hyper-V.

Must have experience with SAN infrastructure such as Nimble Storage and UC. Understands the purpose and operations of other teams within STS. May help team members and/or customers clarify somewhat complex problems or situations.
Ability to identify and resolve issues (e.g., technical, disagreements, business concerns) within a group. Ability to translate technical information into specifications or action plans. May probe with customers to discover unexpressed information. Ability to negotiate needed actions, using established precedents. Ability to create, document and follow processes and procedures. Demonstrated ability to prioritize tasks to be completed in the short-term. Ability to identify complex, multi-faceted problems and takes immediate action to address them. Knows and follows standard operating procedures.

Must be able to establish and maintain a strong collaborative relationship with students, faculty, staff and other constituents with diverse and often competing priorities. Must possess excellent written and oral communication skills and demonstrate a high degree of professionalism and diplomacy. Must possess the ability to develop and negotiate contracts with vendors in support of the College’s educational technology needs. Ability to balance competing short- and long-term goals in alignment with the larger area’s direction and objectives. Must display excellent administrative, organizational, and time management skills while operating in a fast-paced environment. Must possess a strong work ethic and ready to work extremely hard executing strategic plans. Self-motivated, positive attitude, mature personality, and being oriented are also necessary for success in this position. Ability to plan, direct and evaluate staff and information technology resources. Must have a team-oriented focus. Ability to conduct extensive research for the purpose of problem solving and situation analysis.

Must have intermediate skills and experience using Microsoft Office Suite (Word, Excel, and PowerPoint) and be internet savvy.

Preferred Qualifications:

CompTIA Server+, preferred
Microsoft Certified Solutions Associate (MCSA), preferred
VMware Certified Associate (VCA), preferred

Certifications, Licenses, Restrictions :

ITIL Foundation required
A+ certification or industry recognized equivalent required

Physical Demands:

While performing the duties of this job, the employee is regularly required to: stand, sit, and walk, use hands to handle, move and operate computers and other office equipment, reach with hands and arms, talk and hear. The employee is occasionally required to: stoop, kneel, or crawl and lift and/or move up to 50 pounds without assistance. Specific vision abilities required by this job include color vision and ability to adjust focus.

While performing the duties of this job, the employee may occasionally be at risk of electrical shock and exposed to outside weather conditions. The noise level of the work environment is usually moderate.



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EEO Statement:

Spelman College is an EEO/Minority/Female/Disabled/Veteran/Title IX Employer and we participate in E-Verify. We are a smoke-free campus.




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Job No:
Posted: 1/13/2021
Application Due: 4/13/2021
Work Type: Full Time