IT Support Technician I
Ideal Candidate Statement:
Please note: There are 2 open positions. 1 position is funded by the district. The 2nd is categorically funded, and employment is subject to those funds being available.
The ideal candidate will be a thorough and detail orientated individual experienced in a variety of technical platforms. The candidate will troubleshoot and resolve computer issues in a collaborative environment. The candidate will be customer service focused delivering consistent, exceptional service to faculty, staff and students in an environment that is committed to diversity, equity and inclusion.
Ohlone Community College prides itself as a Learning College with the motto of, “A World of Cultures United in Learning” and we are looking for staff who embrace diversity in serving students with varied backgrounds and learning styles, highly ethical, trustworthy, credible, loyal and is respectful of diverse views and opinions.
The College has a firm commitment to environmental sustainability and looks to all employees to support this important goal.
Under the direction of the Manager, Information Technology Support and Services’, respond to client inquiries regarding computer, password and software support; troubleshoot and resolve software and hardware related problems; prepare computers and peripherals for distribution and redistribution to end users and disposal as required; provide technical support for computer and technology issues.Essential Duties:
Respond to client inquiries regarding computer, password and software support; troubleshoot and resolve software and hardware related problems.
Prepare computers and peripherals for distribution and redistribution to end users and disposal as required; perform upgrades on older computer equipment; maintain records of equipment and malfunctions.
Provide technical support for computer and technology issues; provide instruction to personnel in the operation and care of assigned equipment and software; review and prioritize work orders.
Operate a computer and assigned software programs and a variety of hand and power tools; perform equipment tests using specialized equipment
Prepare and maintain a variety of reports, records and files related assigned activities.
Communicate with administrators, personnel and outside organizations to coordinate activities, resolve issues and conflicts and exchange information.
Attend a variety of meetings as assigned.
Perform related duties as assigned.
Computer hardware systems, software applications and languages utilized.
Materials, methods and tools used in the operation and repair of computer and network systems.
Technical aspects of field of specialty.
Oral and written communication skills.
Laws, rules and regulations related to assigned activities.
Inventory methods and practices.
Proper methods of storing equipment, materials and supplies.
Respond to client inquiries regarding computer, password and software support.
Troubleshoot and resolve software and hardware related problems.
Prepare computers and peripherals for distribution and redistribution to end users and disposal as required.
Provide technical support for computer and technology issues.
Make routine equipment adjustments and perform routine maintenance.
Communicate effectively both orally and in writing.
Prioritize and schedule work.
Maintain records and prepare reports.
Work cooperatively with others.
Plan and organize work.
Any combination equivalent to: graduation from high school supplemented by college-level course work in computer science or related field and one year experience in the installation, maintenance and repair of computer systems, peripherals and related equipment.
LICENSES AND OTHER REQUIREMENTS:
Valid A+ Certification.
Range 46 on CSEA Salary Schedule ($66,636 - $85,092)Posting Number:
S137-14Number of Vacancies:
02/01/2021Open Until Filled:
Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.Benefits Statement:
HEALTH AND WELFARE BENEFITS *
1. Medical, dental, vision, life insurance, EAP and LTD
2. Membership in Public Employees’ Retirement System Candidates hired on or after January 1, 2013 are subject to restrictions imposed by PEPRA)
3. Contribution to O.A.S.D.I. (Social Security)
4. Paid vacation
5. Paid sick leave
6. Paid holidays and district-paid floating personal days
7. Summer 4/10 schedule (Fridays off)
8. Longevity pay step increase based on your years of service
9. IRS Section 125 Flexible Medical Spending Plan
10. 457(b) Deferred Compensation Plan (employee contributes)
11. 403(b) Tax Shelter Annuity Plan (employee contributes)
*Benefits will be prorated for positions less than 100%Immigration Reform & Control Act of 1986:
Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.”District Statement:
A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.EEO Statement Summary:
The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants.
If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.Conditions of Employment:
Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts and proof of freedom from tuberculosis. In addition you will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.” Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance.